Senior Account Manager, Enablement Partner

About the Role

As a Senior Account Manager for the Southeast Asia region, you will lead assigned accounts to sustain existing business and foster tangible growth by deeply understanding customer business models and technology trajectories. You will collaborate across internal teams to enhance product quality, build technical advantages, and strengthen competitiveness. You will develop and execute strategic sales plans aligned with corporate and divisional goals while closely monitoring account financials, market share, competitor analysis, and customer needs.

Key Account Management Responsibilities

• Attend weekly team meetings to share updates on opportunities, challenges, and progress towards increasing market share.
• Maintain detailed account documentation including organizational charts, battlefield analysis, and provide timely sales forecasts.
• Lead pricing strategies, contract negotiations, and strive to increase average selling prices and overall profitability consistent with margin targets.
• Utilize market intelligence and customer insights to produce precise forecasts supporting sound business planning.
• Coordinate with global and regional teams such as Product Management, Logistics, Quality, and Finance to ensure comprehensive pre- and post-sales support.
• Engage Regional Product Support and Field Application Engineers for technical sales assistance.
• Address and resolve customer issues concerning shipments, supply, quality, and product change notifications timely.
• Enhance forecast accuracy by regular communication with customers, internal reviews, risk assessments, and managing product allocations during supply constraints.
• Facilitate communication between customers and technical teams regarding failure analysis, corrective measures, product changes, manufacturing transitions, and lifecycle updates.
• Support customer business reviews by providing consolidated operational data, shipment metrics, and issue resolutions.

Relationship and Asset Management

• Establish and nurture senior-level industry contacts to open opportunities for new business.
• Conduct quarterly reviews to identify key economic and technical buying influences and their impact on revenue.
• Strengthen relationships with customers and internal teams.
• Efficiently manage Entegris assets including accounts receivable, expenses, inventory, and personnel, ensuring optimal returns while serving customer requirements.

Process Improvement and Data Management

• Identify and implement improvements in internal operations that enhance customer satisfaction.
• Regularly update account information and activity logs in CRM systems.
• Analyze backlog, shipment performance, forecast accuracy, inventory status, and service levels.
• Maintain data integrity within SAP, CRM, and related reporting platforms.
• Participate in continual improvement projects aimed at boosting operational efficiency and customer experience.

Candidate Profile

• Educational background in engineering or science with 3 to 5 years of experience in the Semiconductor or wafer fabrication industry.
• Prior sales experience in the front-end semiconductor sector will be advantageous.
• Customer-focused with a proactive mindset and results-oriented.
• Capable of handling multiple priorities in a dynamic environment.
• Possess strong analytical, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management abilities.
• Skilled at influencing and coordinating cross-functionally without direct authority.
• Familiarity with Salesforce, Power BI, SAP, or similar ERP/CRM tools is preferred.
• Possession of a Class 3 driving license and personal vehicle ownership is required.

Performance Measurement

Success in this role is reflected by delivering operational excellence through meticulous attention to detail, ownership, and continuous improvement. The ideal candidate builds trusted partnerships with customers and colleagues, ensures commitments are met timely, and resolves challenges collaboratively with accountability and innovation.