Senior Account Director

About the Position

We are seeking a seasoned Senior Account Director to lead and cultivate high-value client relationships across the UAE, driving strategic account growth and managing key commercial partnerships. This role offers hybrid or remote work options and fits a full-time leadership position.

Core Responsibilities

• Oversee a portfolio of strategic, high-value accounts with responsibility for performance and growth.
• Establish and nurture trusted partnerships with senior client decision-makers and stakeholders.
• Serve as the primary senior liaison for critical clients and strategic accounts.
• Design, implement, and manage comprehensive account strategies and expansion plans.
• Gain deep insights into client business goals, challenges, market needs, and priorities.
• Identify avenues for revenue enhancement including upselling, cross-selling, and account extension.
• Be accountable for revenue, profitability, sales pipeline, and overall commercial success of accounts.
• Develop precise account forecasts and ensure CRM systems are up-to-date and accurate.
• Conduct strategic account and business reviews alongside executive-level client meetings.
• Prepare and deliver compelling account plans, proposals, commercial presentations, and business cases.
• Lead contract negotiations, pricing discussions, renewals, and commercial agreements.
• Handle complex client requirements and manage high-level escalations effectively.
• Coordinate efforts across Sales, Operations, Finance, Product, Marketing, and Customer Success teams.
• Ensure service and delivery teams understand and meet client expectations and commitments.
• Monitor account health, satisfaction, retention rates, and service performance closely.
• Develop and execute strategies to retain customers and foster account growth.
• Identify emerging client needs and translate these into new business opportunities.
• Stay informed on developments in UAE, GCC markets, relevant industries, and competition impacting accounts.
• Support preparation for major tenders, proposals, partnerships, and business development efforts.
• Build and sustain executive-level relationships with customers and strategic partners.
• Analyze commercial metrics to recommend ways to improve account profitability.
• Collaborate with Finance on billing, revenue recognition, profitability, and commercial matters.
• Provide regular updates on account performance and strategic insights to senior management.
• Mentor and guide Account Managers and Account Executives for strong team performance.
• Contribute actively to sales strategies, market development initiatives, and broader commercial planning.
• Maintain confidentiality and accuracy in client and commercial information management.
• Execute any additional strategic account management duties assigned by leadership.

Candidate Profile

• Proven expertise in strategic account management and commercial leadership roles.
• Excellent skills in relationship building and managing executive stakeholder interactions.
• Thorough understanding of B2B sales frameworks, account growth methodologies, and customer retention techniques.
• Experience handling complex, high-value client relationships with demonstrated success.
• Strong communication, negotiation, presentation, and interpersonal skills.
• Robust commercial and financial acumen.
• Ability to spot and capitalize on opportunities for account development.
• Analytical mindset paired with solid business planning capabilities.
• Effective problem-solving and decisive decision-making skills.
• Capacity to influence and collaborate with cross-functional teams.
• Proficiency in CRM tools, sales forecasting, reporting, and business presentations.
• Ability to manage multiple strategic accounts and prioritize effectively.
• Self-driven, accountable, and focused on measurable results.
• Fluent English communication skills; proficiency in Arabic is a plus.
• Experience working in the UAE and GCC markets is highly valued.

Educational Background & Relevant Experience

• Bachelor’s degree or equivalent in Business Administration, Marketing, Sales, Commerce, Management, Communications, or related disciplines.
• Minimum of seven years in Account Management, Sales, Client Services, or related commercial roles.
• Strong preference for candidates with prior experience managing strategic, enterprise, or high-value accounts.
• Demonstrated record of revenue growth, client retention, upselling, and account expansion.
• Experience engaging with senior executives and key stakeholders is desirable.
• Skill in contract negotiations, renewals, and detailed account planning.
• Experience handling complex, lengthy B2B sales cycles is advantageous.
• Familiarity with CRM systems like Salesforce, HubSpot, Microsoft Dynamics, or equivalents.
• Leadership experience mentoring or managing Account Managers is beneficial.
• Background in managing regional or multinational client portfolios is a plus.

Benefits and Offerings

• Senior leadership role managing strategic client accounts within the UAE.
• Flexible hybrid or remote working options where applicable.
• Competitive senior-level remuneration package.
• Access to senior customers and key commercial decision-makers.
• A professional and supportive work environment focused on development.
• Opportunities for training and growth in professional skills.
• Chance to lead important account growth and business development projects.
• Insight into UAE and broader GCC markets.
• Cross-department exposure spanning Sales, Finance, Operations, Product, and Customer Success.
• Potential career trajectories in sales leadership and commercial management.

Application Guidance

Applicants should include detailed information regarding their strategic account management expertise, client portfolios handled, revenue targets met, growth achievements, retention successes, negotiation experience, CRM proficiency, leadership roles, and familiarity with the UAE/GCC business environment. Candidates with experience as Senior Account Director, Account Director, Strategic Account Director, Enterprise Account Director, Key Account Director, or Senior Key Account Manager with demonstrated excellence in managing and expanding strategic customer relationships are especially encouraged to apply.