Scheduling Coordinator

About Dovida Ireland

Dovida is an international care services provider operating in six countries worldwide, delivering over nine million hours of care annually. In Ireland, the organization operates through 25 offices with a team of 350 key staff managing 4,000 professional caregivers dedicated to supporting 7,000 clients across various communities including cities, towns, and villages. Their core philosophy, termed the 'Circle of Care', ensures personalized and empowering care services under the promise: Your Life, Your Way.

Role Overview

The Scheduling Coordinator position requires a candidate skilled in communication, organization, and professional relationship management to support efficient rostering and day-to-day care service coordination.

Key Responsibilities

• Organize and manage rotas and staffing needs, including shift scheduling.
• Monitor, mediate, and log concerns raised by clients and caregivers effectively.
• Build and maintain strong working relationships with caregivers, clients, and office colleagues.
• Facilitate communication between caregivers, clients, and office staff to encourage consistent contact.
• Utilize the in-house CRM system, People Planner, for maintaining client service schedules and recording caregiver hours accurately.
• Handle emergency situations promptly and decisively.
• Attend and contribute to meetings concerning caregiver scheduling and work rotas.
• Manage incoming calls professionally, providing knowledgeable and courteous responses.
• Perform additional duties as assigned to support service operations.

Required Skills and Qualifications

• Excellent oral and written communication abilities with active listening skills.
• Strong organizational skills with the capability to prioritize tasks daily, quarterly, monthly, and yearly.
• Ability to maintain discretion, integrity, and fairness aligned with corporate standards and policies.
• Proficient in Microsoft Word and Excel and comfortable working in a professional office environment.
• Professional appearance and demeanor at all times.
• Capability to establish positive working relations internally and externally.

Benefits and Perks

• Competitive salary package.
• Performance-based milestone bonuses linked to office targets.
• Provision of laptops for work use.
• Paid annual leave entitlement.
• Opportunities for professional growth and career advancement.
• Continuous training and development support.
• Encouragement of a healthy work-life balance.

Additional Information

Dovida is committed to equal employment opportunities and supports reasonable accommodations during recruitment and selection to assist candidates with adjustments as needed. The company upholds privacy standards regarding the handling of personal data, detailed in their Candidate and Referee Privacy Statement.