Salesforce Technical Lead - Senior Manager

Overview

Join PwC New Zealand's Customer Transformation team in Wellington as a Salesforce Technical Lead where you will develop innovative, scalable Salesforce solutions that generate tangible business benefits. You will collaborate closely with clients, senior stakeholders, and a diverse project team to craft robust designs across Salesforce platforms while driving digital transformation powered by advanced technologies including AI.

Key Responsibilities

• Collaborate with senior stakeholders throughout the project lifecycle to ensure technology solutions align with strategic goals.
• Architect, develop, and deploy scalable Salesforce solutions covering Sales Cloud, Service Cloud, and Experience Cloud.
• Create custom Salesforce features utilizing Apex, Lightning Web Components (LWC), Visualforce, and Salesforce APIs.
• Design and implement integrations between Salesforce and external systems using REST/SOAP APIs and middleware solutions.
• Work jointly with solution architects, functional consultants, and client teams to translate complex business needs into functional technical designs.
• Lead solution and code reviews, testing, and deployment automation using DevOps best practices and CI/CD pipelines.
• Troubleshoot technical challenges while improving Salesforce platform efficiency, security, and scalability.
• Promote technical governance, adherence to best practices, and continuous enhancement across projects.
• Incorporate AI and emerging technologies to boost delivery speed, quality, and innovation.
• Mentor and guide consultants and technical teams fostering a collaborative culture of continuous learning and technical excellence.
• Maintain in-depth awareness of Salesforce capabilities, integration methods, and digital transformation trends to drive client innovation.

Skills and Experience

• More than 8 years of extensive experience delivering complex Salesforce technical solutions in consulting and enterprise environments.
• Proven track record working effectively within the public sector, able to manage pressure, operate independently, and accelerate project delivery.
• Valued expertise with Salesforce Public Sector Solutions (PSS).
• Knowledge of Salesforce industry-specific features such as Business Rules Engine, Data Processing Engine, Discovery Framework, and Action Plans.
• Relevant Salesforce certifications strongly favored, including Platform Developer I/II, OmniStudio, Application Architect, Data Architect, or System Architect.
• Advanced proficiency in Apex, Lightning Web Components (LWC), Visualforce, and Salesforce APIs.
• Hands-on experience with Sales Cloud, Service Cloud, and additional Salesforce products.
• Deep understanding of Salesforce integration patterns, APIs, and middleware technology platforms.
• Expertise in applying DevOps principles, version control systems, and CI/CD pipelines.
• Demonstrated ability to utilize AI, automation, and new technologies to accelerate delivery, improve customer experience, and add client value.
• Strong analytical and problem-solving skills, with success in translating complex business challenges into scalable technology solutions.
• Excellent communication skills with the ability to present intricate technical concepts clearly to non-technical stakeholders.
• A passion for technology, ongoing learning, and delivering outstanding client outcomes.

Employee Benefits and Workplace Highlights

• Performance bonuses, referral bonuses, and access to various retail discounts and deals.
• Opportunities for career growth through a global network, leadership development, AI training, and structured learning paths.
• A comprehensive wellbeing program including $250 annual allowance, life and income protection, mental health supports like Sonder/EAP/Headspace, 15 days paid sick leave, and group health insurance eligibility.
• Reputable employer known for positive societal impact and career advancement.
• Flexible working arrangements supported by a coaching culture.
• Annual summer shutdown includes two paid recognition days off plus the option to purchase up to two additional weeks of leave.
• Inclusive family and community initiatives such as paid parental leave for all parents, financial planning support, inclusive workplace networks, and paid volunteering leave.

Additional Information

• Maintaining independence is crucial to ensure PwC’s objectivity, requiring an independence review process for this position.
• Applications must be submitted directly; recruitment agencies are not engaged for this role.
• Early applications are encouraged as the role may close once a suitable candidate is found.
• The recruitment process may utilize secure AI-supported tools, but all decisions and reviews are conducted by PwC personnel.