Sales Trainer

About the Role

Fastest Weight Loss Private Limited seeks a dedicated Sales Trainer to develop and enhance the capabilities of its Sales team at the Margao Office in Goa. This is a permanent, full-time, on-site position reporting directly to the Learning & Development Department Head. The role is designed to onboard new Sales and CRM Executives through comprehensive induction programs and support ongoing skill development through regular coaching and training refreshers.

Key Responsibilities

• Conduct structured induction training for all new Sales Executives and CRM personnel, covering company sales processes, pitch techniques, and conversion strategies.
• Guide new hires in utilizing Google Sheets and CRM tools effectively, ensuring accurate lead logging, status updates, and report generation.
• Monitor training progress and communicate readiness or skill gaps to management prior to live deployment.
• Provide ongoing coaching sessions, including pitch reviews, objection handling drills, and updates aligned with evolving sales processes.
• Analyze live call or chat recordings to identify areas for individual improvement, delivering personalized coaching as needed.
• Regularly audit the Sales team's use of Google Sheets and CRM systems to validate data accuracy and correct process adherence.
• Investigate discrepancies in sales reports, resolving issues with team members or escalating technical problems to appropriate systems personnel.
• Maintain comprehensive training records and ensure training materials remain current and well-organized.
• Escalate performance concerns that surpass informal coaching scope towards formal performance improvement measures.

Working Relationships

• Collaborate daily with Sales Executives and CRM Executives to provide floor support and coaching.
• Coordinate training agendas with Sales Coordinators to align with shift schedules and operational needs.
• Report effectively to the Learning & Development Head regarding training outcomes, skill gaps, and necessary content updates.
• Work alongside Technology and Systems teams to address and escalate genuine CRM or tool-related issues.

Candidate Requirements

• Prior practical experience in sales training, sales team coaching, or leadership roles within sales teams; candidates must not be freshers.
• Excellent verbal and written communication skills in English and Hindi to facilitate clear instruction and feedback.
• Proficiency and daily comfort with Google Sheets, Google Drive/Docs, and CRM systems for monitoring and reporting purposes.
• Strong analytical and problem-solving skills to identify root causes of reporting or procedural deficiencies and take appropriate action.
• Ability to confidently deliver structured training sessions and provide constructive one-on-one coaching.
• Competence in managing detailed documentation and consistent follow-up tasks on a laptop.
• A strong sense of responsibility for ensuring team preparedness and training effectiveness.

Preferred Qualifications

• Hands-on experience in sales roles such as Sales Executive, Sales Coordinator, or CRM Executive.
• Experience in creating or revising sales scripts and process materials.
• Knowledge of quality review techniques for calls and chats.

Performance Indicators

• New sales staff demonstrate readiness through clear understanding of pitches, processes, and tool usage at live-floor deployment.
• Sales team's data entry and use of Google Sheets and CRM remain accurate and reliable, with prompt issue resolution.
• Coaching initiatives lead to measurable improvements in pitch delivery and objection management as tracked by L&D management.
• Proper segregation of technical versus performance issues ensures appropriate escalation pathways are followed efficiently.

Additional Information

Salary offered ranges between ₹20,000 and ₹25,000 monthly, commensurate with experience and interview performance. This role requires consistent presence on-site at the Margao office, emphasizing direct, in-person interaction with trainees and team members.