Sales Support Specialist

Position Overview

This permanent, full-time role based in Perth offers a fantastic opportunity to join a national Sales Support team within a leading telecommunications company. Candidates committed to collaborative teamwork, embracing company values, and driving innovative solutions are encouraged to apply. The role focuses on optimizing sales processes to shorten order-to-billing timelines, enhancing the customer onboarding and order management experience, and ultimately boosting sales results.

Key Responsibilities

• Forge strong, effective partnerships with Enterprise and Wholesale Sales teams.
• Conduct thorough sales process validations to facilitate commercial closures.
• Promptly respond to customer requests for quotations.
• Assist with creating sales opportunities and orders within the CRM platform (primarily Salesforce).
• Precisely and efficiently capture and process orders for submission to delivery teams.
• Triage and resolve issues related to order submission failures and on-hold orders to support sales team completion.
• Monitor order progress through delivery phases and ensure accuracy of the initial billing.
• Maintain up-to-date expertise regarding products, processes, and system applications relevant to the role.
• Identify and propose continuous improvements focusing on added value and operational efficiencies.
• Implement new or revised sales administration procedures, processes, and reporting mechanisms.

Required Skills and Experience

• 3 to 5 years of experience in a comparable sales support role, preferably within the telecommunications industry.
• Strong proficiency using enterprise-level CRMs, with Salesforce experience advantageous.
• Exceptional attention to detail coupled with well-developed organizational abilities.
• Excellent verbal and written communication skills.
• High technical aptitude for understanding complex ICT products.
• Ability to build and maintain productive working relationships.

Company Culture and Benefits

• Work within a diverse and dynamic environment promoting inclusivity and support.
• Receive structured career development, ongoing training, and support initiatives.
• Access generous retail discounts at more than 400 outlets.
• Enjoy comprehensive leave benefits including anniversary, purchased, parental, volunteering, study leaves, and additional annual leave days.
• Benefit from study assistance programs designed to foster personal growth and learning.
• Participate in health and wellness programs addressing financial, psychological, and physical wellbeing.

About the Employer

This employer is a leading Australian fibre and network solutions provider managing an extensive 25,000 km secure fibre network across the country. They deliver broadband, mobile, voice, and energy services via reputable retail brands, dedicated to building critical connections and enabling better possibilities.

Equal Opportunity and Accessibility

The company proudly fosters a safe, diverse, and inclusive workplace where everyone belongs regardless of background, age, gender, or ability. Applicants needing accessibility accommodations during recruitment are encouraged to share their requirements upon application.