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Job description
Company Overview
We are seeking a Sales Support Engineer to join Distech Controls, part of the Acuity Inc. group. Distech Controls is headquartered in Canada with European operations in France, specializing in intelligent building solutions focused on innovation, quality, and sustainability. Our goal is to deliver smarter buildings for enhanced health, space efficiency, and productivity through advanced technologies and services.
Job Summary
This role requires a technically skilled problem solver with a background in building automation systems (BAS) controls or programming. The Sales Support Engineer will support our System Integrators, End Users, and Regional Sales Managers by serving as the product subject matter expert for our sales team, providing technical assistance and strategic guidance.
Responsibilities
- Lead the introduction of new products.
- Develop and deliver technical sessions, webinars, and lunch-and-learn presentations.
- Assist customers during onboarding processes.
- Support industry trade shows through product demonstrations and lead generation.
- Conduct product feature demonstrations and supplemental training sessions.
- Facilitate projects incorporating new technology implementations.
- Collaborate closely with engineering and product teams to remain updated on product features and limitations.
- Support project tenders by working alongside regional sales managers and system integrator partners.
Required Skills and Experience
- Strong expertise with the Tridium Niagara Framework, including ability to build complete automation systems from scratch using EC-Net (Distech Controls' Tridium Niagara brand).
- Solid foundational knowledge of HVAC systems and logical programming for HVAC control.
- Clear communication skills to explain complex subjects in simple terms.
- Basic understanding of protocols such as BACnet, Modbus, and LonWorks.
- Fundamental knowledge of MSTP and IP networking concepts.
- Self-motivated with initiative and ability to collaborate effectively with internal and external stakeholders.
- Strong time management capabilities, prioritizing tasks to ensure high-quality delivery.
Preferred Qualifications
- Familiarity with IoT integration and APIs.
- Programming experience in languages such as Python, Java, or C++.
- Personal interest in tinkering, building, or creating projects.
- Advanced understanding of IP networking.
- Experience with Linux operating systems and container technologies like Docker.
- Post-secondary education (degree or vocational) considered an advantage but not mandatory.