Sales Service Coordinator

About the Role

We are seeking a proactive and meticulous Sales Service Coordinator to join our team in Riyadh, Saudi Arabia, within the manufacturing sector. This role is integral to supporting sales operations and ensuring smooth coordination across various departments.

Key Responsibilities

• Manage daily sales activities and provide administrative assistance to the sales team.
• Handle processing and tracking of sales orders, quotations, customer inquiries, and associated documentation.
• Collaborate with internal teams including Sales, Production, Logistics, Warehouse, and Finance to guarantee timely order execution and product delivery.
• Address customer questions, monitor order status, and ensure prompt resolution of issues.
• Update and maintain precise customer records, sales data, and order details within the SAP system.
• Generate sales-related reports and provide regular order tracking updates.
• Oversee pending orders, delivery timelines, and outstanding customer needs.
• Assist the sales team in cultivating strong customer relationships while ensuring exceptional service standards.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Sales, Marketing, Supply Chain Management, or a related discipline.
• Demonstrated experience in sales coordination, customer support, or sales operations, ideally within manufacturing or industrial sectors.
• Practical experience using SAP ERP for sales order management and related tasks.
• Fluency in both Arabic and English, with strong verbal and written communication skills.
• Excellent communication, coordination, organizational, and analytical abilities.
• Proficient in Microsoft Office applications, especially Excel.
• Capable of handling multiple tasks simultaneously, maintaining detailed records, and working collaboratively with cross-functional teams.
• Preference for Saudi nationals.