Sales Operations Specialist – Microsoft CSP

About the Role

The Sales Operations Specialist will play a key role in ensuring flawless operational execution and accuracy throughout the Microsoft CSP sales processes. This position supports multiple Account Managers by managing the transactional elements of the sales cycle, allowing the sales team to concentrate on engaging partners, growing business, and increasing revenue. While ownership of client relationships and commercial negotiations remains with the Account Managers, this role is accountable for the operational delivery and quality of transactions.

Main Responsibilities

• Accurately process all Microsoft CSP transactions within agreed service levels.
• Validate Marketplace orders prior to submission ensuring completeness and correctness.
• Verify Bills of Quantity, SKUs, quantities, subscription details, billing cycles, and pricing accuracy.
• Ensure Purchase Orders and Partner Purchase Commitments are accurately completed before processing.
• Collaborate with Product Managers to confirm pricing and resolve operational exceptions.
• Track transaction progress proactively resolving any operational issues and escalating delays or risks as needed.
• Maintain comprehensive and precise transaction records.
• Support renewals by overseeing operational execution; escalate missing docs or pricing issues, and ensure renewals meet SLA standards.
• Use Power BI and internal reporting tools to provide insights and monitor transaction backlogs, renewal statuses, and operational risks.
• Provide operational assistance to Account Managers and leadership by coordinating with Sales, Product Management, Finance, Operations, and Vendors.
• Respond to partner operational inquiries when Account Managers are unavailable and follow up on pending approvals and documentation.
• Assist with quotations, month-end, and quarter-end transactional activities.
• Manage all required documentation to support order processing and maintain organized approval records.
• Identify inefficiencies in processes and recommend improvements, helping to develop standard operating procedures (SOPs).

Key Qualifications

• Bachelor’s degree in Business Administration, IT, Computer Science, Finance, Operations Management, or a related discipline.
• Between 2 to 5 years of relevant experience in Sales Operations, Order Management, or Cloud Operations.
• Strong preference for candidates with experience in Microsoft CSP or cloud licensing operations.
• Proficiency with ERP, CRM, and marketplace platforms.
• Advanced skills in Microsoft Power BI and Excel.
• In-depth understanding of cloud subscription lifecycles and order processing.
• High attention to detail and strong accuracy skills.
• Excellent organizational abilities and effective time management.
• Analytical thinker with capability to spot operational risks and implement process enhancements.
• Exceptional communication, coordination, and stakeholder management expertise.
• Ability to multitask and thrive in a fast-paced, dynamic environment.
• Proactive problem solver with a mindset geared towards continuous improvement.
• Collaborative team player with strong cross-functional interaction skills.

Compensation

An attractive remuneration package will be provided commensurate with qualifications and experience.

Equal Opportunity Statement

The company is firmly dedicated to providing equal employment opportunities irrespective of race, color, gender, religion, age, marital status, cultural background, disability, nationality, or political beliefs. Hiring decisions are made solely based on the requirements of the vacancy and the individual candidate's qualifications, experience, and potential.

Additional Information

The company reserves the right to withdraw this announcement once a sufficient number of applications are received. Only those candidates whose backgrounds closely match the position requirements will be contacted.