Sales Operations Analyst

Company Overview

Acacia Communications, a division of Cisco, leads the market in high-speed coherent optical transceivers and optical engines. They are at the forefront of developing coherent pluggable transceivers, including 400ZR, 800ZR, 1.6T, and Component Business Model (CBM) architectures.

Team Environment

You will collaborate with a vibrant sales operations analyst team located in Ireland and the US. This role involves cross-functional engagement spanning global time zones, partnering with sales, product management, engineering, supply chain planning, finance, and customer fulfillment teams.

Role Impact

The Sales Operations position is pivotal to Acacia’s operational excellence and customer service. It encompasses all phases of the order-to-cash cycle, including order receipt, backlog handling, shipments, invoicing, and RMA management. You will focus on account and backlog oversight for major Tier-1 clients, work across teams for critical New Product Introduction (NPI) rollouts, and ensure accurate revenue recognition and booking integrity. The ideal candidate is a proactive problem solver skilled in fostering strong relationships across diverse departments.

Key Responsibilities

• Manage and process revenue, CBM internal, and RMA orders accurately following company policies.
• Act as the customer's primary advocate within Cisco by understanding their operational needs, business goals, and project timelines; represent customer interests during product allocation reviews, supply constraints, and commitment alignments.
• Engage directly with customer procurement and supply chain teams to coordinate reschedules, verify lead times, manage delivery commitments, and handle expedite or push-out requests; maintain accurate backlog status and provide weekly reports and portal updates within service level agreements.
• Handle sales order processing in Oracle with compliance to best practices and SOX regulations; validate purchase orders and acknowledgments thoroughly.
• Coordinate closely with the sales team to provide timely, accurate data and address quoting, allocation, and order processing queries.
• Resolve order-related issues proactively, collaborating with Finance to manage short-shipment claims, customer deduction resolution, and prompt credit processing.
• Contribute to the creation and refinement of standard operating procedures and workflows aimed at delivering exceptional customer service.
• Prepare detailed audit packages for quarterly internal SOX reviews and external substantive testing.
• Offer vacation coverage and participate in schedule rotation to support various Sales Operations functions.
• Support critical fiscal quarter-end activities by prioritizing shipment execution, resolving holds, and ensuring billing alignment to meet revenue goals.
• Manage and verify pricing adjustments including quarterly, annual, and volume-based customer pricing with precision to avoid billing errors.
• Integrate AI tools into daily workflows to enhance efficiency and effectiveness.
• Engage in User Acceptance Testing (UAT) and system testing as needed, applying comprehensive operational expertise to validate business processes and system workflows.

Mandatory Qualifications

• Bachelor’s degree in Business, Supply Chain Management, Operations, Finance, or equivalent practical experience.
• Over 5 years of experience in Inside Sales or Sales Operations, preferably within high-tech hardware, networking, or semiconductor sectors.
• Extensive hands-on experience with order entry, shipment processing, hold resolution, and backlog management.
• Proficient knowledge of Tier-1 sales order entry platforms, specifically Oracle.
• Advanced skills in Microsoft Excel, including functions such as VLOOKUP, XLOOKUP, Pivot Tables, SUMIFS, and multi-file reconciliation.
• General proficiency with PC applications, including Outlook, Word, PowerPoint, Teams, or Webex.
• Familiarity with logistics, carrier terms (Incoterms), export compliance is advantageous.
• Detail-oriented analyst with strong focus on data accuracy, integrity, and compliance with revenue recognition standards.

Preferred Skills and Attributes

• Outstanding communication skills, both verbal and written, capable of collaborating across time zones including Ireland, US West/East Coast, and APAC/Thailand.
• Commitment to delivering professional and exceptional service to internal and external customers.
• Experience working closely with customer procurement and supply chain teams as well as B2B vendor portals.
• Background in supporting SOX controls and executing external audit sampling procedures.
• Ability to thrive in a dynamic, ever-evolving work environment.
• Strong multitasking skills and commitment to meeting or exceeding deadlines.
• Team-oriented approach combined with assertiveness and ability to function independently.
• Exceptional organizational and prioritization capabilities.
• Adaptability and productivity in a fast-paced setting.

About Cisco

Cisco is a pioneer in connecting and protecting organizations through data and infrastructure innovations, especially in the AI era. With over 40 years of fearless innovation, Cisco creates solutions that optimize collaboration between humans and technology across physical and digital realms. The company supports customers with unmatched security, visibility, and insights globally. As part of a vast network of experts, Cisco employees have endless growth and impact opportunities.