Sales Operation Manager

About the Role

As a Sales Operation Manager at Mondelēz International in Jiddah, you will play a pivotal role in driving business success through comprehensive analysis and support of sales systems and practices. Your focus will be on streamlining processes, enhancing system usability, and ensuring top-notch performance measurement.

Key Responsibilities

• Provide user support and training to ensure effective utilization of sales systems.
• Maintain and optimize sales-related software, including customer management, tour planning, promotion planning, listing maintenance, shelf audit, and reporting features.
• Collaborate with IT to resolve technical issues affecting users.
• Lead continuous enhancements and automation of sales processes and software.
• Support the Sales Capability and Development Manager in planning Route to Market (RTM) improvements and other initiatives, ensuring timely, quality delivery.
• Manage the collection and delivery of accurate sales and performance data via sales coordinators and analysts.
• Develop and enhance performance measurement reports covering coverage effectiveness, route productivity, trade marketing, and sales KPIs.
• Lead teams of routing specialists and sales analysts to optimize routing, manage data accuracy, and produce advanced sales analysis.
• Oversee sales systems framework development, including Sales Force Automation, territory management, trade segmentation in reporting, and sales planning support.
• Manage key sales programs such as Navigator and Sapphire and implement in-store monitoring tools.
• Lead sales incentive program design, execution, KPI documentation, performance tracking, and remuneration calculations.
• Ensure adherence to sales policies and guidelines, including updates and development of new directives.
• Maintain ethical and legal compliance, fostering a transparent and safe work environment.

Qualifications and Experience

• Minimum three years in sales or distribution at a middle management level, preferably with external sales and category experience.
• Relevant background in IT and sales systems knowledge.
• Proficiency in sales process facilitation and problem-solving abilities.
• Strong interpersonal skills including communication, presentation, negotiation, and conflict resolution.
• Financial acumen and project management capabilities including leadership, organization, and goal orientation.
• Capability to manage and influence a broad range of stakeholders.
• Excellent analytical skills and ability to rapidly acquire new knowledge.
• Fluent in English spoken and written.
• Degree in Business Administration or related field from an accredited institution.

Additional Information

Mobile relocation support is not provided for this position.

About Mondelēz International

Operating across the Middle East, North Africa, Pakistan, and beyond, Mondelēz International produces and delivers world-renowned snacks such as Cadbury Dairy Milk, Milka, Oreo, and others. The company is committed to equal employment opportunities and diversity.