Sales Executive

About the Role

The Sales Executive position at Rathi's Build Mart focuses on achieving sales targets through understanding customers' needs and delivering appropriate product solutions. The role involves fostering customer relationships and ensuring an appealing showroom environment.

Responsibilities

• Assist customers by identifying their requirements and suggesting relevant products.
• Provide detailed explanations of product features, specifications, pricing, and advantages.
• Manage sales activities covering Tiles, Bath & Sanitaryware, Hardware, Plywood, Laminates, Interior Products, Windows, and associated items.
• Develop leads and actively follow up to convert inquiries into sales.
• Meet both individual and team sales goals.
• Maintain solid relationships with both current and prospective customers.
• Prepare quotations and liaise with customers about orders and payments.
• Collaborate with Purchase, Store, Accounts, and Delivery teams to ensure seamless order execution.
• Keep precise customer and sales records within CRM/ERP systems.
• Address customer queries and resolve complaints in a professional manner.
• Continuously update knowledge of products, market trends, and competitor activities.
• Ensure showroom displays and overall presentation are maintained properly.

Requirements

• Graduate degree in any discipline.
• Strong communication and interpersonal skills.
• Ability to manage customers effectively and negotiate.
• Basic proficiency in MS Office and CRM/ERP systems.
• Goal-oriented mindset with a focus on results.
• Positive attitude, confidence, and eagerness to learn.
• Capability to cooperate within a team environment.
• Experience ranging from 1 to 4 years in sales or relevant retail field.

Key Performance Indicators (KPIs)

• Monthly sales target attainment.
• Efficiency in converting leads and timely follow-ups.
• Acquiring new customers.
• Customer satisfaction and repeat purchases.
• Accuracy in quotations and processing of orders.
• Consistency in updating CRM/ERP data.

Work Schedule and Compensation

• Workdays are Monday through Saturday.
• Working hours run from 10:00 AM to 8:00 PM.
• Sundays are weekly off days.
• Salary aligned with company standards plus incentives based on performance.

Additional Information

This is a full-time, permanent position within the sales & business development department for the building materials industry. The role reports to the Sales Manager or Branch Manager and involves retail sales responsibilities.