Sales Executive

Job Overview

This position focuses on modular kitchen and wardrobe sales, requiring a comprehensive approach to customer engagement, product presentation, and coordination with various internal teams to assure customer satisfaction and business growth.

Key Responsibilities

• Interact directly with walk-in customers and respond to online inquiries to understand their needs, budget, and spatial constraints.
• Deliver detailed presentations on products, including finishes, accessories, hardware, and layout options.
• Generate leads through cold calls, referrals, and social media channels, maintaining consistent follow-ups to nurture prospects.
• Work towards meeting monthly sales objectives by preparing quotations, negotiating prices, and successfully closing sales.
• Collaborate closely with design teams to assist clients in choosing appropriate colors, laminate finishes, materials, and accessories.
• Organize site visits for measurements and ensure precise order processing by liaising with factories and vendors to track production and installation schedules.
• Provide courteous after-sales service by addressing complaints and coordinating service interventions to uphold customer satisfaction.
• Maintain showroom upkeep, keep product displays and catalogs current, and manage sample books and pricing information diligently.

Required Skills and Qualifications

• Strong communication and negotiation capabilities.
• Fundamental understanding of modular kitchens and wardrobes, including familiarity with accessories and design concepts.
• Design sensibility with an aptitude for interior aesthetics.
• Proficient computer skills, especially in Excel, WhatsApp, and CRM software.
• Experience in customer interaction, follow-up, and closing sales effectively.

Preferred Experience

• Background in furniture or interior sales.
• Knowledge about modular kitchen brands and accessories.
• Basic awareness of measurement and layout principles.