Sales Engineer

Company Overview

Nikkiso Clean Energy & Industrial Gases specializes in cryogenic pumps, heat exchangers, process systems, and a variety of services and solutions tailored for the LNG and industrial gas sectors. It is a branch of Nikkiso Company Ltd, a Tokyo-based industrial manufacturer with over $1.5 billion annual revenue, more than 8,000 employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryogenic Services (NCS) leads the industry in delivering services to sectors including industrial gases, air separation, enhanced oil recovery, marine, clean energy, and alternative fuels. With a broad offering of innovative products, advanced technology, and expert service, NCS provides reliable solutions that foster safer, environmentally friendly, and sustainable operations.

Job Overview

Located in Abu Dhabi, UAE, this role demands a sales engineer responsible for cultivating and preserving strong client relationships within the designated region. Their goal is to drive expansion in aftermarket sales, which covers services, repairs, upgrades, spare parts, and technical solutions. This position merges technical knowledge with commercial skills and acts as a crucial customer liaison familiar with client requirements, capable of proposing valuable solutions, aiding proposal development, and collaborating internally to ensure smooth execution.

Key Responsibilities

• Establish and deepen long-term customer relationships to boost retention, satisfaction, and revenues.
• Spot, qualify, and pursue new business in aftermarket services across the assigned territory.
• Act as the commercial liaison for customers to evaluate their needs and recommend fitting products and services.
• Manage sales activities regionally, including prospecting, visits, opportunity advancement, quotations, and pipeline control.
• Conduct frequent site visits to understand installed equipment and identify growth possibilities.
• Create and execute territory plans aligned with business objectives and market demands.
• Collaborate with internal teams on developing accurate and competitive proposals and solutions.
• Offer technical insights to support quotes, scopes, pricing, and service recommendations.
• Maintain up-to-date knowledge of company offerings to effectively communicate value to customers.
• Monitor market trends, customer needs, competitor activities, and business conditions to identify opportunities and risks.
• Use CRM systems to keep precise records of interactions, opportunities, forecasts, and sales progress.
• Deliver sales presentations and proposals highlighting the unique benefits of NCS’s products and services.
• Support contract negotiations, clarifying scope, pricing, and terms to resolve open issues.
• Work closely with operations and field service teams to ensure successful project delivery and customer satisfaction.
• Proactively address customer issues and concerns to facilitate quick resolutions.
• Represent the company at industry events, meetings, and seminars as needed.
• Champion a culture focused on exceptional customer service, professionalism, safety, and reliability.
• Complete mandated safety training and adhere to safety policies including wearing personal protective equipment (PPE).
• Perform additional duties as assigned.

Required Competencies

• Customer-centric focus with a commitment to long-term relationship building.
• Technical understanding of industrial equipment and related aftermarket services.
• Proven skills in sales, business development, and meeting or surpassing sales goals.
• Strong interpersonal and communication capabilities.
• Negotiation skills to support commercial discussions and influence customer decisions.
• Problem-solving aptitude in customer-centric scenarios.
• Self-driven with a results-oriented mindset.
• Discipline in CRM usage and sales process adherence.
• A keen understanding of market dynamics and regional factors.
• Collaborative approach to working with diverse internal teams.
• Effective planning and organizational skills.
• Ability to adapt to changing priorities and environments.
• Commercial acumen related to pricing, margins, and contracts.
• A strong safety mindset and adherence to protocols.
• Professionalism and accountability in all interactions.

Work Environment

This position encompasses office, remote, customer site, workshop, and industrial settings with frequent regional travel necessary to maintain client connections and develop new opportunities. Work environments may expose the employee to varied conditions, including noise, temperature fluctuations, and moving machinery. Strict compliance with company and client safety standards and required PPE usage is mandatory.

Education & Experience

• Bachelor’s degree in engineering, business administration, technical sales, or a comparable field preferred; equivalent practical experience considered.
• Technical certifications or trade qualifications in relevant systems may substitute for a degree.
• Additional training in technical sales, CRM, negotiation, safety, or project management is advantageous.
• 3 to 5 years of experience in technical sales, business development, or related customer-facing technical roles is required.
• Experience selling aftermarket services and supporting industrial products, ideally in energy or industrial gases sectors.
• Demonstrated success in building customer relationships, managing accounts, and closing sales.
• Proficiency with CRM tools, ideally Salesforce, for tracking sales activities.
• Effective communication skills for technical and non-technical audiences.
• Willingness and ability to travel extensively within the region.

Physical Requirements

• Ability to stand, walk, sit, talk, hear, type, and write.
• Capability to reach, bend, climb, and use hands dexterously.
• Comfortable using office technology and equipment.
• Physical ability to handle filing and cabinet use.

Other Information

This job description does not encompass every task or responsibility and may be modified by the employer at any time without prior notice.