Sales Development Team Leader

About Us

We are a proudly New Zealand-owned, award-winning KiwiSaver and wealth management company committed to educating and empowering customers to make informed financial decisions, aiming for strong long-term growth. Our focus is on building Kiwi's wealth for better retirement outcomes. As a purpose-driven organisation, we foster a culture of idea-sharing and encourage our team to lead projects that positively impact our business, community, and members.

Role Overview

We are seeking a Sales Development Team Leader to manage, inspire, and guide a high-performing group of Sales Development Representatives (SDRs) in our Auckland office. Reporting to the Sales Development Manager, your responsibilities will range from coaching your team to driving strategic growth initiatives.

Key Responsibilities

• Regularly conduct one-on-one meetings, performance reviews, and development plans to monitor team progress and provide feedback.
• Establish a culture promoting continuous learning and improvement within the team.
• Analyze daily reports concerning lead distribution and management.
• Perform quality assurance evaluations to identify trends and areas for coaching.
• Collaborate with other SDR Team Leaders and management to improve processes, analyse team trends, and implement necessary changes.
• Engage in strategic projects aimed at enhancing sales development team performance.
• Assist in recruiting and training new team members.
• Build and maintain strong relationships with internal stakeholders and external advisors nationwide, ensuring effective communication and problem resolution with professionalism.

Qualifications & Experience

• Minimum five years of leadership experience managing and developing sales teams.
• Proven experience in selling products or services via phone with a strong understanding of CRMs and internal systems; Salesforce experience preferred.
• Professional background in a regulated environment where compliance is critical, ideally within financial services.
• Demonstrated skills in coaching, training, and motivating a team.
• Excellent communication skills with the ability to tailor messaging for various audiences including colleagues, third parties, and customers.
• Strong emotional intelligence to comprehend team members’ motivations, empathize, and navigate challenging conversations.
• A committed customer focus ensuring best interests of both internal and external customers are met.

Additionally, you should be organised, professional, honest, and consistently deliver on commitments.

What We Offer

• Competitive base salary plus biannual bonuses, extra KiwiSaver contributions, corporate benefits, and more.
• Wellbeing programs including health insurance, an Employee Assistance Program, and discounted gym memberships.
• Convenient central Auckland office location.
• Support for ongoing training, study assistance, and professional development.

Other Information

Applicants must have a valid visa permitting full-time work in New Zealand.