Sales Development Representative (SDR) | DACH Region | Superchat

About Superchat

Superchat is revolutionizing how companies communicate with their customers by integrating artificial intelligence to automate processes and solve complex problems. Since its founding in 2020, Superchat has grown into a platform used globally by over 10,000 businesses, from major brands like Allianz, Auto1, Enpal, Danone, and GASAG to small enterprises, dental practices, and solo entrepreneurs seeking professional communication solutions. Millions of messages are processed daily via Superchat, which started as a Unified Inbox covering channels such as WhatsApp, Email, SMS, and Instagram. With advances like ChatGPT, it now deploys AI Agents that communicate through chat, email, and voice at a level that rivals skilled human teams. The company employs approximately 100 staff, operates profitably, and has raised 18 million euros in funding, with the latest round completed 4.5 years ago. Its headquarters are located in Berlin.

Role Overview

You will embark on a sales career focusing on initiating and nurturing customer relationships while taking ownership and responsibility from the outset. This role is centered on generating leads, qualifying prospects, and scheduling meetings, predominantly targeting the DACH market.

Key Responsibilities

• Lead generation through proactive outreach to potential new clients, holding personal first contact ownership.
• Research and identify potential customers within the DACH region.
• Assess customer needs to determine if Superchat's offerings align, and arrange qualified meetings for Account Executives.
• Develop a comprehensive understanding of the product and latest updates.
• Monitor competitors and maintain a competitive market edge.
• Contribute ideas to improve internal procedures and increase conversion rates.

Candidate Profile

• Native-level proficiency in German.
• Strong communication skills, being proactive in outreach with a team-oriented mindset.
• Empathetic listening skills to understand potential customer requirements thoroughly.
• Resilience in facing rejection and a continuous desire to learn and improve.
• A proactive, hands-on approach suited for a dynamic start-up environment.
• Avoids passivity, scripted conversations, and resistance to feedback.

Work Environment and Culture

• Emphasis on in-person collaboration based in the Berlin office, with some remote flexibility.
• Diverse, international team culture fostering openness, respect, and the exchange of perspectives.
• Encouragement of ambition, initiative, accountability, and continuous personal development.
• Values humility, team spirit, open feedback, and learning from one another above titles.

Benefits and Perks

• Choice between Urban Sports Club/John Reed gym membership or transit/dance subscriptions.
• Regular company and team events.
• An annual personal development budget of 500 euros for conferences, courses, books, career coaching, etc.
• A vibrant start-up culture promoting rapid professional and personal growth.
• Modern office in central Berlin (Prenzlauer Allee 242) with complimentary snacks and drinks.

Additional Information

Superchat aims to cultivate a community where employees enjoy spending time together through varied activities such as HYROX training, golf, beer-pong tournaments, running clubs, Warhammer, weekend outings, or any community formations individuals wish to initiate. The company strongly supports diversity and inclusion, welcoming applicants regardless of gender, origin, nationality, or beliefs. By applying, candidates agree to the company's data protection policies. The recruitment team looks forward to receiving your application.