Sales Development Representative

About Hiya

Hiya enhances business voice communications by fostering trust and delivering effective calling experiences. Our technology enables enterprises to make branded calls with verified identities, offering insights for call performance, customer engagement, and security, which strengthens business-to-customer relationships.

Role Overview

The Sales Development Representative (SDR) will focus on expanding market presence and qualifying leads to supply the sales team’s pipeline. This involves responding to web inquiries, pre-qualifying potential customers, and progressing opportunities to handoff stages for sales engagement.

Key Responsibilities

• Manage and develop a robust lead pipeline.
• Execute outbound communication campaigns through calls, emails, LinkedIn, and other channels.
• Meet or surpass monthly quotas for sales-qualified leads.
• Evaluate leads using defined criteria to ensure quality.
• Conduct research within target accounts to identify critical contacts and relevant information prior to outreach.
• Build excellent relationships with prospects enhancing future sales opportunities.
• Deliver weekly performance and activity updates to management.
• Continuously deepen knowledge of Hiya’s products, competitors, and market through available resources.
• Maintain up-to-date records on lead statuses and all prospect interactions daily within CRM software.

Candidate Requirements

• Experience in sales or lead qualification, including outbound prospecting.
• Proven capability to qualify contacts ranging from managers to executives at various organizational levels.
• Exceptional verbal communication skills, understanding not just message content but delivery techniques.
• Thrives in dynamic, energetic sales environments, thinking creatively and producing high-quality work.
• Familiar with standard corporate productivity software.
• Hands-on experience with CRM platforms like HubSpot, Marketo, Salesforce, and related integration tools.
• Comfortable in fast-moving companies where feedback cycles are rapid and continuous improvement is expected.
• Possesses a proactive, "get it done" mindset combined with collaborative team spirit.

Work Culture and Values

• Autonomy with shared transparency, encouraging open communication and decision-making.
• Ownership of outcomes, willingness to navigate ambiguity and tradeoffs responsibly.
• Core values emphasizing customer service, accountability, leadership, continuous improvement, and proactive action.

Employee Investment

• Equity options aligned with individual impact and company growth.
• Learning and development budget for personal growth and internal career mobility.
• Commitment to a diverse, inclusive workplace that leverages varied perspectives and experiences.

Recognition

Hiya is acknowledged by various industry groups for culture, innovation, leadership, and compensation excellence. It promotes a supportive environment encouraging both personal and professional development and values candidates aiming for innovative challenges within a transformative industry.

Diversity & Inclusion

Hiya is an equal opportunity employer committed to building an inclusive environment welcoming all employees regardless of background.