Sales Development Representative

About PayByPhone

PayByPhone is powered by a talented, innovative, and motivated team committed to simplifying everyday mobility through collaborative innovation and enjoyable work. Serving over 60 million users across North America and Europe, our technology enables fast, secure, and convenient payments without lines, cash, or fines.

Role Overview

Based in Vancouver, BC, this full-time permanent Sales Development Representative (SDR) position focuses solely on the Mobile Payments product line targeting government and public sector clients, such as municipalities, transit authorities, universities, airports, and private parking operators. Reporting to the Director of Sales, the SDR's primary task is prospecting and qualifying leads through outbound and inbound channels, scheduling qualified meetings for Regional Sales Directors, and supporting sales strategies tailored to complex government buying cycles.

Key Responsibilities

• Assess inbound sales leads to identify next steps and assign resources appropriately.
• Schedule appointments and transition qualified prospects to sales team members.
• When suitable, retain prospects and assist in closing deals or nurturing opportunities in specific markets.
• Develop targeted prospecting campaigns via phone and email outreach.
• Maintain accurate prospect data and interaction records using Salesforce.
• Collaborate with Regional Sales Directors to strategize target prospect approaches.
• Prepare reports and dashboards visualizing commercial team activities and pipeline KPIs monthly.
• Utilize software such as MS Office, Salesforce, Power BI, Looker, and LinkedIn Sales Navigator to support sales efforts.
• Continuously refine lead generation processes and commercial reporting.
• Conduct focused market research and document findings within Salesforce.
• Participate in special projects as assigned by the Director of Sales.
• Leverage tools like Salesforce, Govspend, AI-driven prospecting tools, and others to curate targeted account lists and execute outbound campaigns.
• Maintain a disciplined and consistent outreach cadence across phone, email, and social media platforms.
• Work closely with sales leadership to align messaging and territory priorities.
• Innovate beyond traditional outreach methods to generate and secure qualified meetings for sales directors.

Candidate Requirements

• Minimum of one year experience in sales, sales development, marketing, account management, or customer service roles.
• Proven ability to thrive in fast-paced, dynamic environments.
• Experience with high-volume outbound calling and emailing techniques.
• Strong skills in gathering and synthesizing information from diverse sources for accurate reporting.
• Proficient in Microsoft Excel, PowerPoint, Word, and advanced online research, specifically with Google.
• Quick learner with the ability to master new software tools rapidly.
• Previous use of Salesforce or similar CRMs; generating Salesforce reports is beneficial.
• Familiarity with Power BI or comparable analytics tools is advantageous.
• Experience utilizing sales engagement or prospecting platforms (e.g., Govspend, AI-powered tools) is helpful.
• Background in targeting government or public sector accounts is highly preferred.
• Knowledge of government procurement cycles, including RFPs, cooperative purchasing, and fiscal budgets, is a plus.
• Prior work in software or tech industries is valued.
• Experience in the parking sector is beneficial but not mandatory.
• Post-secondary education is preferred but not required.

Compensation and Benefits

• Expected base salary ranges between CAD 65,000 and CAD 70,000, adjusted according to individual qualifications and experience.
• Access to retirement savings programs (RRSP for Canadian employees).
• Four weeks of annual vacation for permanent full-time staff.
• Flexible work location policy allowing up to 15 days of remote work with management approval.
• Five personal days annually plus paid sick leave for supporting work-life balance.
• Comprehensive healthcare including medical and dental coverage.
• Employee Assistance Program providing confidential support resources.
• Professional development opportunities encouraging continuous learning and career advancement.

Company Culture and Values

PayByPhone embraces ongoing change and fosters a company culture centered on action, curiosity, teamwork, enjoyment, and customer empathy. We commit to diversity, inclusion, fairness, and respect in the workplace, ensuring hiring decisions are based on business needs and individual merit.

Additional Information

Accommodations during the recruitment process are available upon request to ensure an inclusive experience.