Sales Development Representative

About Kapture CX

Kapture CX is an AI-centric, industry-focused SaaS platform dedicated to revolutionizing customer experience through AI-driven automation, intelligent workflows, and robust enterprise technology. Established in Bangalore in 2014, it has transformed from a customer support platform into an AI-first Agentic Operating System integrating AI agents, human expertise, and enterprise systems across communication channels such as voice, chat, email, and messaging.

With over 1,000 enterprise clients spanning 18 countries, Kapture collaborates with prestigious companies like Unilever, Reliance, Coca-Cola, BigBasket, Meesho, Airtel Payments Bank, and Cathay Pacific. Headquartered in Bengaluru, it also maintains offices in Mumbai, Delhi/NCR, USA, UAE, Singapore, Philippines, and Indonesia.

Role Overview

The Sales Development Representative (SDR) is vital to Kapture’s expansion, involved in identifying suitable prospects, initiating meaningful dialogues, and building a robust pipeline for both domestic and international markets. This role closely partners with the sales team to spot business prospects, engage decision-makers, qualify leads, and generate quality sales conversations that drive revenue growth.

Key Responsibilities

• Identify and connect with key decision-makers in local and international markets.
• Conduct account research to understand prospect needs and uncover business opportunities.
• Generate, prospect, and qualify promising leads for the sales team.
• Arrange qualified meetings and facilitate impactful conversations with potential customers.
• Employ cold calling, targeted email campaigns, and other prospecting techniques to enhance and maintain the sales pipeline.
• Develop customized and persuasive sales emails tailored to specific prospects and target groups.
• Stay informed about customer trends, business challenges, and market conditions to refine outreach strategies.
• Collaborate with Account Executives and sales colleagues to align objectives and priorities.
• Keep detailed records of prospect data, activities, and pipeline status within the CRM system.
• Consistently achieve set targets related to activities, meetings, pipeline generation, and conversion rates.

Success Criteria

Success in this position means building and maintaining a high-quality sales pipeline, facilitating relevant conversations with potential clients, converting prospects into qualified opportunities, and substantially contributing to revenue expansion across markets both domestic and international.

Candidate Profile

• Possess 1 to 4 years of experience in Business Development, Sales Development, Inside Sales, or a comparable function.
• Exhibit excellent English communication skills, both oral and written.
• Confidence in engaging prospects, including senior business stakeholders.
• Comfortable with cold calling, email outreach, and proactive lead generation.
• Target-oriented, persistent, and capable of thriving in a fast-paced environment.
• Proficient in managing multiple prospects and diligently following up.
• Strong eagerness to learn and understand client challenges and business requirements.

Essential Skills

• Expertise in prospecting and lead generation to consistently build qualified pipelines.
• Proficiency in cold calling and outreach to initiate and nurture conversations with potential customers.
• Strong communication and persuasion skills to clearly convey value and influence discussions.
• Capability to craft concise, personalized, and engaging sales email communications.
• Competence in qualifying leads by asking meaningful questions to gauge business needs and opportunity potential.
• Effective pipeline management with excellent follow-up, organization, and CRM discipline.

Preferred Qualifications

• Experience in SaaS, B2B technology, or software product sales.
• Exposure to both domestic and international markets.
• Background in selling or prospecting within enterprise accounts.
• Familiarity with CRM systems and sales engagement tools.
• Track record of working in target-driven sales environments.
• Understanding of customer experience, automation, AI, CRM, or enterprise technology solutions.

Why Join Us?

• Opportunity to contribute to a fast-growing, AI-native SaaS enterprise with global reach.
• Gain hands-on experience in engaging markets domestically and internationally.
• Develop skills in enterprise prospecting, consultative selling, and contemporary SaaS sales methods.
• Collaborate with seasoned sales professionals and experience the full sales cycle.
• Ownership of building sales opportunities that directly impact organizational growth.
• Advance your career amidst a dynamic environment blending AI, SaaS, and enterprise technology.