Sales Coordinator

Role Overview

We are seeking a Sales Coordinator to join our team in Pune, Maharashtra. This role primarily involves providing support to the sales department by managing customer inquiries, coordinating order processes, and maintaining effective communication between customers and internal departments.

Key Responsibilities

• Respond promptly to customer inquiries ensuring clarity and satisfaction.
• Facilitate communication with customers regarding quotations, order placements, delivery schedules, and payment processes.
• Conduct proactive follow-ups with both existing and prospective clients to promote engagement.
• Maintain accurate records of sales activities and customer interactions.
• Collaborate with sales and operations teams to manage order fulfillment efficiently.
• Prepare and send quotes, and follow up to secure order confirmations.
• Deliver excellent customer service while fostering long-lasting client relationships.
• Strive to meet predetermined sales and customer support goals.

Candidate Requirements

• At least six months experience in sales, customer support, or sales coordination roles.
• Proficient English communication abilities, both spoken and written.
• Strong customer service and follow-up capabilities.
• Basic knowledge of spreadsheet software such as MS Excel or Google Sheets.
• A positive mindset with eagerness to learn and adapt.
• Availability to work six days weekly, including weekends based on business needs.