Sales Associate

Position Objective

The Sales Associate is tasked with representing the brand by driving sales within the store through excellent customer service and memorable retail experiences. Operational duties such as store upkeep and ensuring adherence to visual merchandising standards fall under this role as delegated by the store manager or assistant store manager.

Key Responsibilities

Customer Service

• Welcome customers and provide assistance in selecting appropriate products.
• Convert casual browsers into committed buyers.
• Encourage participation in the Club Apparel Loyalty Program to foster repeat business.
• Provide service adhering to company sales guidelines summarized by the GUEST model (Greet, Understand, Explain, Sell, Thank).
• Stay informed about the various brands under the group to effectively recommend products.
• Maintain a presentable and well-groomed appearance at all times.
• Demonstrate flexibility to work extended hours during sale seasons.
• Keep product knowledge current to minimize stock loss.

Merchandise

• Arrange stock and displays to attract customers and comply with standard layout norms.
• Follow all visual merchandising instructions and maintain clearance stock as per guidelines.
• Record inbound and outbound inventory accurately and maintain related documentation.
• Efficiently operate the Point of Sale (POS) and billing counter.
• Count cash in the till at the beginning and end of shifts.
• Accurately issue receipts, refunds, and change to customers.
• Process payments via cash, credit cards, vouchers, or automatic debits.
• Remain vigilant about store security at all times without negligence.
• Adapt to varying shifts and overtime based on business demands.
• Comply with Standard Operating Procedures and Loss Prevention Policies.
• Keep sales figures confidential from external parties.