Sales Associate

Position Overview

The role involves representing the brand by boosting sales through exceptional customer service and providing a superior retail experience within the store.

Key Responsibilities

• Welcome customers warmly and assist them in finding suitable products.
• Convert casual browsers into committed buyers effectively.
• Promote the company's Club Apparel Loyalty Program to encourage repeat purchases.
• Serve customers upholding the highest standards by following the company’s sales protocol: Greet, Understand, Explain, Sell, and Thank.
• Stay knowledgeable about various group brands to facilitate suggestive selling.
• Maintain a professional appearance and positive attitude consistently.
• Be willing to work extended hours during sale periods.
• Keep updated on product information to minimize stock loss.
• Ensure store stock is presented appealingly and organized according to visual merchandising standards.
• Follow visual merchandising guidelines and clearance stock protocols strictly.
• Manage inventory movements and maintain accurate inventory records.
• Operate the Point of Sale (POS) and billing systems efficiently.
• Reconcile cash drawer at the start and end of shifts accurately.
• Handle customer transactions including issuing receipts, refunds, and change correctly.
• Accept payments through cash, credit cards, vouchers, or automatic debits securely.
• Maintain vigilance on store security at all times, avoiding negligence.
• Adapt to varied work shifts and overtime as required by business needs.
• Strictly adhere to Standard Operating Procedures (SOP) and loss prevention policies.
• Protect confidentiality of sales data from external disclosure.