Sales Associate

Role Overview

As a Sales Associate at Trafalgar Luxury Group, you will play a vital role within the retail team by delivering outstanding customer service to ensure a memorable shopping experience while supporting the store's sales objectives.

Key Responsibilities

• Provide customers with detailed product knowledge and advice to help them make informed purchasing decisions.
• Identify customer preferences and needs to suggest suitable products or services tailored to their requirements.
• Maintain an expert understanding of the merchandise, highlighting features, advantages, and appropriate uses.
• Develop and maintain a customer database, emphasizing follow-up communications with VIP clients.
• Ensure the store remains clean, organized, and well-stocked by replenishing shelves and arranging displays attractively.
• Accurately handle transactions through the point-of-sale system, processing cash, credit, and other payment methods efficiently.
• Address and resolve customer questions, concerns, and complaints professionally and promptly, escalating issues to management when needed.
• Work collaboratively with colleagues to meet sales targets and advance the store’s overall success.
• Keep informed of ongoing promotions, campaigns, and new product launches to relay the information effectively to customers.
• Engage in continuous training efforts to improve product expertise and sales techniques.
• Manage post-sale services to maintain customer satisfaction and loyalty.

Qualifications and Requirements

• Outstanding communication abilities are essential.
• Prior experience in luxury retail, especially with luxury watches and jewelry, including adeptness at handling VIP customers and delivering superior customer service.
• Strong interpersonal skills combined with a customer-first approach.
• Capability to juggle multiple tasks efficiently in a demanding and dynamic retail environment.
• Competence in basic mathematics and familiarity with point-of-sale systems.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• A positive, self-driven attitude and readiness to function well in a team setting.
• Minimum of a high school diploma or its equivalent; further education or certifications will be advantageous.