Sales Assistant

About the Role

The Sales Assistant will play a vital role at Diptyque as a key Brand Ambassador located in New Bond Street, London. The primary objective is to maximize retail sales while fostering strong, lasting relationships with customers and colleagues, supporting Diptyque's status as a premier luxury brand.

Key Responsibilities

• Meet and exceed sales KPIs including sales volume, average transaction value (ATV), units per transaction (UPT), conversion rates, and customer relationship management (CRM).
• Understand and implement daily and weekly business objectives and KPI reporting for the store and company.
• Assist in boutique reporting tasks as necessary.
• Approach and engage every customer proactively to drive sales targets.
• Maintaining excellent customer relations by providing impeccable service consistently.
• Collaborate with the team on in-store and off-site events as required.
• Stay updated on product knowledge, trends, promotions, and new launches.
• Participate actively in training sessions organized by the company.
• Maintain the cleanliness and organization of back-of-house areas and sales counters.
• Support visual merchandising efforts including seasonal campaigns, window displays, and gift wrapping.
• Accurately record and monitor sales, customer contacts, and requirements.
• Support the Counter Manager with various responsibilities and tasks.
• Adhere strictly to the store's cash handling procedures.
• Comply at all times with company dress code and grooming standards to represent the brand effectively.
• Maintain positive working relationships with all Diptyque team members.
• Follow all company and host store policies and regulations strictly.

Candidate Profile

• Passion for and previous experience in fragrance, beauty, or luxury retail sectors.
• Proven track record in sales with strong performance management skills.
• Exceptional customer service abilities and comfort interacting confidently with the public.
• Self-driven with a proactive attitude and ability to take initiative.
• Excellent verbal and written communication skills.
• Always professionally groomed, reflecting the brand's image and standards.
• Available full-time with flexible hours including Saturdays and some Sundays.
• Assertive, energetic, positive mindset, and a "can do" attitude.

Additional Information

This is an excellent opportunity to be part of a company with ambitious global growth plans, offering exposure to an international audience.