Sales Assistant (m/w/d)

Position Overview

We are immediately seeking a motivated and dynamic Sales Assistant to join our boutique located at Berlin Kudamm. As a key player in the store's sales activities, you will enchant every visitor with ease, surprise, and generosity while consistently delivering high-quality service. Your role includes individualized customer attention, identifying their needs, and introducing them to the diverse worlds of Hermès. You will focus on premium sales, cultivating strong customer relationships, and providing excellent aftersales service.

Daily Responsibilities

• Represent the values of Hermès to customers, continually conveying ease and generosity.
• Ensure exceptional customer service at all times and create a welcoming shopping atmosphere tailored to each customer's culture and personality.
• Execute high-quality sales transactions across all product categories while maintaining the excellence in product quality and service Hermès is known for.
• Build and nurture strong relationships with both potential and existing clients.
• Identify and address customer inquiries and concerns promptly and effectively.

Required Qualifications

• Several years of experience in customer-facing roles within luxury retail or other high-end service environments.
• A genuine passion for people and delivering outstanding service.
• Strong adaptability and exceptional cultural sensitivity.
• Excellent teamwork skills aimed at achieving shared objectives.
• Fluent in German, proficient in English, and knowledge of an additional language is a plus.