Sales Assistant

Overview

The Sales Assistant position at Lubrizol IMEA, located in Jiddah, Saudi Arabia, is designed to back the sales and commercial teams by managing customer accounts through routine administrative and operational support. This role involves handling day-to-day account coordination and ensuring strong customer support, including following up on payments. Additionally, the position entails managing office administration activities.

Key Responsibilities

• Provide ongoing support for all customer accounts by managing routine operational and administrative duties.
• Maintain consistent communication with customers to ensure smooth information exchange and timely resolution of issues.
• Assist customers with invoices and statements related to payments.
• Escalate commercial or service concerns to senior sales members as appropriate.
• Establish and nurture effective working relationships with customers and internal teams.
• Manage smaller customer accounts to enhance account management capabilities.
• Gain and maintain in-depth knowledge of products, technical details, and applications.
• Contribute to ongoing improvements in customer service quality and internal processes.
• Support preparation of sales and customer performance reports.
• Assist in sales trend analysis, forecasting, and monitoring open orders for designated customers.
• Ensure precise maintenance of customer sales data and related documentation.
• Assist in collecting customer forecasts and managing shared forecast documentation.
• Help prepare reports comparing forecasted figures against actuals and open orders.
• Support the updating of forecasts and relevant system entries.
• Assist with maintaining SAP master data for customers, including managing Ship-To and Sold-To records.
• Support material extensions and address basic master data queries.
• Ensure accuracy and completeness of all customer data.
• Manage office administration tasks including renewing government licenses, maintaining insurance documentation, and handling vendor management.
• Oversee equipment maintenance, plant maintenance, cleaning services, water supply, and courier services support.
• Translate Arabic documents to facilitate requirements for both local and global support.

Educational and Experience Requirements

• Holder of a Degree or Diploma in Chemical Engineering, Mechanical Engineering, or Chemistry.
• Possess 3-4 years of relevant experience in technical roles, sales support, sales administration, customer service, or commercial operations.
• Experience involving customer-facing roles or account support is considered beneficial.
• Proficiency in Arabic language is mandatory.