Sales Advisor

Role Overview

This position is ideal if you appreciate clear expectations, enjoy setting and hitting goals, and derive satisfaction from seeing your efforts translate into tangible results. Your primary responsibility will involve assisting customers who have initiated a quote, clarifying their options to help them make informed decisions. You won’t be required to cold call or prospect leads.

Key Responsibilities

• Engage with customers by phone to clarify insurance options and guide them towards suitable coverage choices.
• Build rapport and skillfully uncover customer needs to confidently steer conversations.
• Interpret policy details in real-time, communicating coverages and costs transparently.
• Manage customer data accurately across multiple systems.
• Work persistently to achieve individual and team sales targets, cultivating strong sales habits.
• Handle objections effectively, turning challenging interactions into positive customer experiences.
• Participate in comprehensive paid training, followed by ongoing coaching and feedback to enhance customer communication, sales techniques, and system proficiency.

Candidate Profile

• Goal-oriented with a sense of ownership over personal results and the motivation to improve continuously.
• Confident communicator who quickly establishes trust and connection with customers.
• Resilient and able to maintain a positive outlook when faced with difficult conversations.
• Open to learning from feedback and actively seeking growth opportunities.
• Takes pride in delivering outstanding customer outcomes while meeting strong sales performance standards.

Many individuals thriving in this role come from backgrounds such as retail, hospitality, or other customer-facing sectors where they honed skills in building rapport and managing customer queries and objections. Training will be provided to develop your sales and insurance knowledge.

Benefits and Perks

• Transparent compensation including base pay and performance-based incentives, with annual salary reviews.
• Generous leave entitlements including 22 days of annual leave plus volunteer leave.
• A vibrant workplace atmosphere featuring food trucks, themed days, and team celebrations.
• Supportive leadership providing clear direction, regular coaching, and opportunities for career advancement.
• Practical health and wellness benefits such as free skin checks, flu vaccinations, well-being sessions, discounted gym access, and discounted Youi insurance policies.
• Meaningful work helping customers navigate life’s unexpected challenges.
• Convenient parking available at the Chermside location.

Additional Information

Locations: Chermside, Queensland, Australia. This is a full-time, on-site role. Training is paid. Opportunity to grow within the company, with many leaders having advanced from frontline roles like this one.

Company Philosophy

Youi Insurance is committed to transforming the insurance experience to be more human and customer-focused. The company emphasizes clear expectations, supports career development, recognizes individual contributions, and fosters a collaborative environment that rewards results and encourages professional growth.