Sales Advisor

Role Overview

As a Sales Advisor, you will deepen your understanding of Montblanc's brand and product range, employing this expertise when interacting with clients. This includes being well-informed about all boutique services, such as product maintenance, after-sales support, stock status, and sourcing unavailable items.

Key Responsibilities

• Demonstrate thorough knowledge of Montblanc's corporate culture, values, and policies, applying them consistently.
• Model exemplary behavior, teamwork, attitude, performance, and dedication, setting a benchmark for colleagues.
• Apply all Maison selling methods and procedures to ensure smooth and effective boutique operations.
• Consistently surpass client expectations by delivering outstanding service.
• Manage client complaints promptly and effectively following company guidelines, involving management when necessary.
• Drive sales growth by attracting new customers and nurturing the current client base through personalized engagement.
• Systematically record customer information post-sale, adhering to brand policies.
• Support organizing in-store promotional activities and ensure optimal stock presentation on the sales floor with appropriate labeling.
• Maintain product displays strictly following Maison standards at all times.
• Keep the boutique, displays, windows, and secure areas clean and orderly; adhere to grooming and internal regulations consistently.