Sales Advisor

Overview

Join Tapi Carpets & Floors as a Sales Advisor in Basingstoke, where your passion for customer service and flooring will help bring customers' visions to life. As part of the Tapi family, you will collaborate with experienced flooring experts to deliver outstanding service and product solutions.

Key Responsibilities

• Collaborate closely with your store team to consistently impress customers at every stage of their experience.
• Deliver exceptional customer service by addressing pre-sales inquiries, assisting with order completion, and handling occasional post-sales questions or complaints.
• Assist with promotional updates and maintain store tidiness, while reporting to the Store Manager who specializes in flooring expertise.
• Continuously seek innovative ways to enhance store operations, service quality, and customer satisfaction.
• Participate in product and collection training to provide personalized flooring advice.
• Learn to create room drawings and pricing to ensure excellent flooring solutions for customers.

Benefits and Perks

• Enjoy a 25% discount on colleague purchases.
• Participate in a salary sacrifice pension scheme.
• Access a perks platform offering discounted cinema tickets, cashback, and deals on popular brands.
• Use an Employee Assistance Programme for support.
• Receive a paid day off on your birthday.
• Join the cycle to work scheme promoting eco-friendly travel.

Candidate Profile

We are seeking individuals who are equally motivated by sales targets and customer satisfaction. Ideal candidates are quick-thinking, amicable, presentable, and sincere, bringing enthusiasm and a proactive approach to every interaction. Attention to detail and a commitment to leaving no customer behind is essential to uphold our outstanding Trustpilot rating.

You thrive in a dynamic retail environment, always striving to improve experiences for customers and teammates with a solution-oriented mindset.

About Tapi

Tapi Carpets & Floors is a leading British flooring retailer committed to revolutionizing carpet and flooring shopping with fun and simplicity. Established in 2015 by passionate flooring specialists, the company has grown substantially, incorporating Carpetright stores and colleagues to strengthen its market presence.

Tapi values teamwork, personal growth, and inclusivity. The Tapi Academy offers a 12-week training program with guaranteed earnings to onboard new sales advisors effectively. With a supportive culture, regular social events, and recognition through friendly competitions, Tapi fosters a workplace where employees enjoy their roles and contribute to stellar customer service.

Additional Information

Tapi Carpets & Floors operates as an Equal Opportunities Employer, embracing diversity and actively promoting equality without discrimination based on age, disability, gender, race, religion, or other protected characteristics.

Please be aware that Tapi never requests personal or sensitive documents by phone or email during recruitment. If such a request occurs, candidates should contact Tapi directly for verification.