Sales Account Manager

About Signal Ocean × AXSMarine

Signal Ocean serves as the technology division within the Signal Group, offering top-tier AI and machine learning-based insights tailored for professionals in shipping and commodities worldwide. Delivering insights via web, mobile, and API tools, the platform empowers clients to make quicker and more informed commercial decisions.

The recent acquisition of AXSMarine, a company with over 25 years of freight and commodities expertise, has bolstered Signal Ocean’s capabilities. The integration of these two businesses now presents an unrivaled range of freight market intelligence products, with ongoing team expansion to fully harness this merger’s potential.

Role Overview

We seek a seasoned Sales Account Manager to join the Hamburg-based Alphaliner team. Alphaliner, a distinct brand under the Signal Ocean × AXSMarine umbrella, boasts a well-established clientele throughout the container shipping industry.

This role emphasizes relationship management: you will take full ownership of a specific portfolio of Alphaliner accounts segmented by region. Your focus will be on client retention, care, and driving growth through upselling and cross-selling, maximizing the value of an already robust set of client accounts.

Reporting directly to the Commercial Director, you will collaborate closely with a compact, flexible team in Hamburg consisting of other account managers covering different portfolios and the Alphaliner analyst squad.

Primary Responsibilities

• Manage and nurture a designated portfolio of Alphaliner accounts within your assigned geographic area, serving as the principal liaison for client interactions.
• Lead contract renewal discussions autonomously, confidently negotiating terms that align with commercial objectives.
• Conduct regular account and business reviews to ensure optimal client value extraction from the platform.
• Proactively monitor the status of accounts, identify risks promptly, and develop strategies to mitigate threats before contract renewals.
• Seek opportunities to expand account engagement by introducing new users, additional products, or broader platform usage.
• Drive acquisition of new customers through both proactive outreach and responding effectively to incoming leads.

Requirements and Skills

• At least five years' professional experience within the container shipping industry, accompanied by genuine enthusiasm for the sector.
• Established track record in account management with proven relationship-building skills.
• Excellent verbal communication and presentation capabilities, exuding confidence in client interactions.
• Competency in manipulating data, with foundational knowledge or interest in Power BI, Python, or MySQL.

Preferred Qualifications

• Outstanding memory and strong attention to detail.
• Efficient, well-organized working methods.
• Familiarity with customer relationship management software, preferably Salesforce.

Employee Benefits

• Attractive compensation package supplemented with performance-driven incentives.
• Inclusion in the company’s collective health insurance scheme.
• Collaboration with experienced professionals skilled in software engineering, data science, and shipping, providing valuable mentorship opportunities.
• Flexible hybrid remote work arrangement.
• A comprehensive 2-4 week onboarding program that immerses new hires into our products, company culture, and the shipping market, featuring interaction with approximately 30 expert trainers.
• Structured career development discussions every four months supporting professional growth.
• Access to a dedicated budget for personal learning, including training, seminars, and conference attendance.