Retail Supervisor

Overview

Screwfix stands as a cornerstone supplier for tradespeople, offering a comprehensive range of over 60,000 products across more than 900 physical stores alongside advanced digital platforms. Joining Screwfix means becoming part of a dedicated team that prides itself on delivering fast, affordable service and friendly customer experiences.

Role Summary

As a Retail Supervisor, you will play a crucial leadership role by actively engaging in customer service and operational activities within the store. You will lead by example, ensuring excellent customer interactions whether on the shop floor or in warehouse areas, maintaining high standards throughout. You will be supported with robust training and flexible scheduling designed to enhance work-life balance, paving the way for a promising career progression.

Working Hours

• Monday to Friday: 7am to 8pm
• Saturday: 7am to 6pm
• Sunday: 9am to 4pm

Primary Responsibilities

• Lead and represent the store team by delivering excellent customer service and setting behavioral standards.
• Manage store operations including cash reconciliations, responding to customer queries, conducting audits, and overseeing stock management.
• Foster a collaborative atmosphere, working closely with the team to ensure store pride and an enjoyable workplace environment.

Skills and Experience Required

• Proven experience as a supervisor or duty manager overseeing a small team in a dynamic retail environment.
• Demonstrable expertise in delivering high-quality customer service that drives sales.
• A proactive and inquisitive approach toward continuous improvement.
• Strong enthusiasm and commitment to the Screwfix brand and business.
• Attributes including friendliness, flexibility, reliability, honesty, and a strong work ethic.

Benefits and Perks

• Opportunity to be part of a supportive and expanding team with chances for career growth.
• Competitive salary package (inclusive of possible location allowance, subject to annual review).
• 28 days of annual holiday leave including Bank Holidays, increasing up to 33 days based on tenure.
• Access to an award-winning pension scheme with contributions up to 14% from Kingfisher.
• Life insurance coverage.
• Discount of 20% on purchases at Screwfix and B&Q stores.
• Discounted healthcare options.
• Participation in Company Sharesave schemes.
• Strong focus on personal and professional development through comprehensive training programs.

Additional Information

Screwfix promotes equal employment opportunities without discrimination on any grounds such as gender, ethnicity, age, sexual orientation, or disability. Should applicants require any special assistance or accommodations during the application process, they can contact the recruitment team directly via email.