Retail Store Tailor

Role Overview

The Retail Store Tailor plays a vital role in delivering exceptional garment alteration services to ensure perfect fit and customer satisfaction. This position involves performing detailed clothing alterations, precise measurements, fittings, and garment repairs. The tailor must exhibit strong craftsmanship with close attention to detail and collaborate effectively within a team environment to uphold high company standards.

Primary Responsibilities

• Execute standard clothing alterations such as hem adjustments, waist and seat modifications, tapering, sleeve length changes, side seams, and collar alterations following company protocols.
• Maintain a productive pace averaging 60 minutes of alteration work per hour while accommodating breaks and other tasks.
• Deliver high-quality finished garments featuring clean, secure stitching, even seams, and the removal of loose threads and pins.
• Press garments to achieve crisp, polished presentation.
• Keep the workspace clean and organized, ensuring all tools and supplies are well-maintained and correctly stored.
• Operate all tailoring equipment with proficiency.
• Accurately tag and organize completed work for customer pickup.
• Monitor tailoring inventory and communicate supply needs to management for timely replenishment.
• Support front-store duties such as merchandise restocking, cleaning, and customer assistance as needed.
• Provide customer consultations under management guidance to offer expert advice on garment fit and alterations.
• Adapt to changing priorities and scheduling requests from management.
• Share tailoring knowledge with colleagues to promote consistent quality and skill improvement.
• Assist in training sales staff on tailoring basics, including measuring, marking, fitting, and pressing techniques.
• Respond constructively to feedback and communicate any workplace concerns promptly to leadership.
• Report safety incidents or hazards immediately to supervisors or regional management.
• Enhance the customer experience by supporting sales teams with tailoring insights.
• Maintain professional personal appearance and hygiene at all times.

Physical and Mental Demands

• Proficient use of small tools and equipment such as needles, scissors, sewing machines, and presses with accuracy.
• Ability to follow complex instructions precisely.
• Capability to sit or stand for prolonged periods.
• Exceptional attention to detail ensuring each garment meets high quality standards.
• Strong time management skills to complete alterations within expected timeframes.
• Clear and professional communication skills.
• Numeracy and literacy skills to accurately complete required documentation.
• Physical ability to bend, squat, lift arms overhead, and safely use ladders for accessing high storage.
• Willingness and ability to work 40 or more hours per week, including store operating hours.

Compensation and Additional Information

The hourly pay rate ranges from $15.99 to $25.59, determined based on the individual's experience, skills, and background, as well as market location and applicable wage laws. Opportunities may exist for working across different store locations and brands.

Equality and Diversity

The company is committed to fostering diversity and provides equal employment opportunities regardless of race, color, gender, sexual orientation, gender identity or expression, national origin, religion, veteran status, age, disability, marital status, or any other legally protected characteristic.