Retail Store Manager - Thurles

About the Role

Paul Byron Shoes is seeking a dedicated and experienced Retail Store Manager to take ownership of its Thurles location. This full-time permanent position involves leading the store's daily operations, developing a motivated team, and driving sales performance in a supportive environment.

Compensation and Working Conditions

• An annual salary package ranging between €35,000 and €40,000, inclusive of a 10% performance-related Key Performance Indicator (KPI) bonus.
• Additional opportunities to earn sales bonuses.
• A standard 37.5-hour workweek with no requirement for late-night shifts.
• Employment benefits include a staff discount and structured training programs.
• Direct support from the Stores Operations Manager, Human Resources team, and Head Office.

Roles and Responsibilities

• Lead, motivate, and develop the store team to enhance individual and collective performance.
• Drive sales initiatives to meet and exceed defined store targets and KPIs.
• Maintain high standards in customer service, merchandising, and overall store presentation.
• Coach employees, manage staff performance, and address any underperformance appropriately.
• Ensure comprehensive induction, ongoing training, and support for new employees.
• Create a positive working environment through effective delegation and clear setting of daily and weekly priorities.
• Manage staff scheduling, including rotas, holiday planning, and attendance monitoring.
• Oversee stock management, including deliveries, stockroom organization, stock availability, and loss prevention.
• Monitor payroll expenditures, labor costs, and other controllable store-related expenses.
• Handle customer inquiries and resolve complaints professionally.
• Ensure adherence to company policies, procedures, and health and safety regulations.
• Maintain regular communication and collaboration with management and support teams.

Candidate Profile and Requirements

• A minimum of 2 to 3 years’ experience in retail store management.
• Demonstrated ability to lead and develop retail teams effectively.
• Strong record of achieving sales goals and performance benchmarks.
• Excellent coaching, people management, and communication skills.
• Solid commercial understanding and familiarity with retail KPIs.
• Confidence in performance management and conducting constructive feedback sessions.
• Outstanding organizational skills including planning and delegation capabilities.
• A proactive leadership style, comfortable leading from the sales floor.
• A commitment to delivering exceptional customer service.
• Expertise in merchandising and maintaining store presentation to high standards.
• Knowledge of labor management, budgeting, and cost control practices.
• Competency with retail systems and technology.
• A positive, professional attitude with solution-focused thinking.
• Possession of a full, clean driving license.
• While prior footwear retail experience is beneficial, it is not mandatory.