Retail Store Manager

About Mind Games

Mind Games is North America's leading specialty retail company dedicated to providing a creative and engaging environment where customers can explore a diverse selection of games, toys, and puzzles for all interests and occasions.

Role Overview

We are seeking a full-time Retail Store Manager in Peterborough, Ontario, who will spearhead store operations, lead and develop staff, and foster a welcoming retail environment that drives sales and enhances customer satisfaction.

Primary Responsibilities

• Organize and oversee daily store activities by scheduling, assigning, and monitoring employee tasks to ensure operational excellence.
• Recruit, select, onboard, and continuously train store staff to maintain an effective team.
• Manage employee performance through coaching, counseling, disciplinary actions, and performance evaluations.
• Develop employees for career growth and advancement opportunities within the company.
• Set and meet financial goals by budgeting, scheduling spending, analyzing financial discrepancies, and implementing corrective measures.
• Build and maintain customer relationships to understand their needs and service expectations.
• Manage merchandising by evaluating advertising campaigns, sales promotions, and product display strategies.
• Analyze store financial and operational reports to assess profitability and overall store performance.
• Maintain a safe, organized, and clean store environment for both staff and customers.
• Recommend enhancements to marketing strategies based on sales data and store performance metrics.
• Implement and monitor strategies to reduce shrinkage and loss prevention.

Qualifications and Key Skills

• Strong customer service focus combined with comprehensive understanding of business management practices.
• Proven leadership skills and ability to manage customer relations effectively.
• Excellent multitasking and organizational capabilities to handle various responsibilities seamlessly.
• Demonstrated success in motivating and building cohesive teams.
• Experience with shrink reduction, expense management, employee development, merchandising, and brand management.
• Passionate about board games, toys, puzzles, and pop culture with a drive to boost sales.
• Skilled in recruiting, hiring, training, and coaching effective teams.
• A minimum of three years of management experience within a specialty retail setting.
• Highly motivated, results-driven, and dedicated to achieving store objectives.
• Flexible work availability including evenings, weekends, and holiday shifts.

Compensation and Benefits

The role offers an hourly wage ranging from $22.00 to $25.00, commensurate with experience and qualifications.

• Competitive salary
• Casual dress code
• Store discounts available
• Flexible scheduling
• Health benefits offered
• Opportunity to work surrounded by products and people you are passionate about

Inclusivity Statement

Mind Games is committed to equal opportunity employment, fostering a diverse and inclusive workplace free from discrimination based on race, color, ancestry, place of origin, citizenship, or creed.