Retail Store Manager

Overview

Lead and coordinate the operations of a Bata retail outlet with the goal of achieving target sales aligned with corporate strategies, maintaining adherence to company policies, brand image, and business interests. This role involves comprehensive management of the store's profit and loss statement.

Key Responsibilities

• Oversee store administration to maximize customer satisfaction and optimize turnover while complying with company guidelines.
• Assume full operational and financial accountability for the assigned retail location.
• Provide effective leadership by motivating team members and delivering training to enhance service quality and operational standards.
• Manage business performance through systematic tracking of company-specific performance tools such as Prosperity Cards and Daily Mirrors, and hold regular meetings with staff to discuss targets, sales achievements, new product launches, and stock clearance strategies.
• Ensure merchandise management by maintaining stock standards across all categories and achieving company norms for stock turnover (target currently set at 3). Coordinate with district management for stock replenishments and route planning.
• Supervise day-to-day store activities, including staff scheduling, ensuring readiness during business hours, and extending hours as required by market conditions within legal frameworks.
• Maintain store ambience and hygiene in accordance with corporate standards covering sales floor, stock areas, and fixtures. Propose and implement minor renovations and repairs as authorized.
• Implement visual merchandising directives by maintaining displays according to company guidelines, including monthly thematic campaigns and designated areas for promotions and discounted products.
• Manage manpower by aligning staffing levels with productivity norms, ensuring staff appearance, punctuality, discipline, and providing motivation and support to maximize team performance. Address and resolve personnel grievances promptly.
• Possess knowledge of Key Performance Indicators (KPIs) relevant to retail operations, including TEST, TALY, Footfall Conversion, Units Per Transaction (UPT), Average Basket Value (ABV), Average Selling Price (ASP), omni-channel strategies, and marketplace dynamics.

Compensation

The role offers a monthly salary range from INR 25,000 to 37,000.