Retail Store Manager

Overview and Key Responsibilities

The Retail Store Manager will lead all facets of store operations, driving sales performance while ensuring excellent customer service and efficient management of inventory and staff. The role demands effective team leadership, day-to-day operational supervision, and active involvement in bridal rental services.

Sales & Business Performance

• Meet monthly sales objectives and profitability standards.
• Guide the team to enhance conversion rates, increase average transaction value, and boost units sold per bill.
• Track daily sales metrics and implement improvements to elevate results.
• Promote cross-selling and upselling throughout product lines.
• Guarantee outstanding service experiences for all customers.

Team Leadership

• Inspire, lead, and coach the sales staff effectively.
• Conduct pre-opening daily briefings with the team.
• Distribute sales targets and delegate duties appropriately.
• Oversee staff performance and productivity levels.
• Train newly hired employees regarding products, customer service standards, and SOPs.
• Manage staff schedules and attendance records.

Store Operations

• Ensure punctual opening and closing of the store.
• Maintain store cleanliness, ambient lighting, music, and visual merchandising quality.
• Ensure accurate product displays, tagging, and stock replenishment.
• Supervise cash handling and billing activities on a daily basis.
• Enforce compliance with company Standard Operating Procedures.

Inventory Management

• Supervise receiving and verification of stock deliveries.
• Maintain precise inventory documentation.
• Conduct stock audits weekly and monthly to identify discrepancies.
• Investigate and report inventory variances.
• Authorize stock movement between outlets.
• Ensure products have correct SKU, barcode labels, and pricing.

Bridal Rental Operations

• Manage bridal jewelry bookings and returns systematically.
• Check jewellery condition before issuing and after returns.
• Handle deposits, rental agreements, and damage fee processing accurately.
• Monitor bridal inventory usage efficiently.

Customer Experience

• Address customer complaints professionally and promptly.
• Foster strong relationships with returning customers.
• Ensure customers receive timely greetings and assistance during store visits.
• Promote positive customer reviews and referrals.
• Maintain high hospitality standards within the store environment.

Administration

• Prepare daily sales and collection documentation.
• Monitor and manage store expenditures and petty cash.
• Liaise with vendors and service providers as needed.
• Maintain employee records and attendance tracking.
• Provide weekly business performance reports to higher management.

Required Skills and Qualifications

• Proven leadership and effective team management capabilities.
• Strong communication and interpersonal skills.
• Target-driven sales focus.
• Competency in inventory management systems.
• Working knowledge of Microsoft Excel and Point of Sale (POS) software.
• Good problem-solving and decision-making skills.
• Ability to perform under pressure with composure.