Retail Store Manager

About Leon Cycle

Founded in Germany in 2014, Leon Cycle is a dynamic e-bike company operating across more than 10 countries within Europe, North America, and the Asia-Pacific regions. Their offerings include a diverse selection of e-bikes, such as mountain bikes, folding e-bikes, and trekking e-bikes, available through their own online platform, various e-commerce channels, authorized dealers, and their retail outlets worldwide.

Role Overview

We are seeking a Retail Store Manager based in Hannover to oversee the daily store operations, including inventory management, marketing initiatives, and customer service excellence. The successful candidate will be a proactive salesperson capable of mentoring new hires and assigning tasks to staff to ensure smooth store functioning.

Key Responsibilities

• Take full accountability for managing the store's profit and loss, controlling operational costs, and accurately forecasting sales according to company standards.
• Oversee everyday business operations to guarantee achievement of sales targets.
• Develop comprehensive strategies aimed at enhancing sales, operational efficiency, logistics, marketing efforts, CRM activities, and aftersales support.
• Supervise daily employee activities, including customer service, inventory checks, cash reconciliation, and executing in-store promotions.
• Design and implement marketing strategies encompassing online/offline advertising, in-store events, external activities, and targeted CRM campaigns.
• Support aftersales services for all B2C sales avenues and manage the dispatch of service parts from the store.
• Manage recruitment and onboarding processes for new technical sales and technician staff.
• Ensure the store complies with all health and safety regulations.
• Monitor inventory daily and implement measures to prevent losses.
• Perform additional duties as directed by the Managing Director.

Qualifications

• Possess 3 to 5 years of experience in retail management with an entrepreneurial mindset; prior startup experience is highly advantageous.
• Willingness to engage in hands-on work; capable of establishing processes and operations from the ground up.
• Proven track record in training staff and excelling in sales roles.
• Exceptional customer service skills paired with strong leadership and communication capabilities.
• Capacity to thrive in a fast-paced environment, adapt to evolving situations, and work effectively under pressure.
• Ability to work autonomously, actively seek solutions independently before escalating issues.