Retail Sales Trainer

About the Company

Damas Jewellery, founded in 1907 and headquartered in Dubai, UAE, is a premier jewellery retailer in the Middle East. It operates 150 stores across the GCC and employs more than 1200 individuals. The company offers a diverse portfolio including over 40 renowned international brands alongside its exclusive in-house collections, catering to varied occasions.

Role Responsibilities

• Create and implement extensive training programs for both new recruits and current sales personnel, emphasizing jewellery product knowledge, effective sales strategies, customer engagement, and alignment with brand principles.
• Facilitate training sessions both in physical classrooms and online formats to enhance the competencies of sales teams.
• Provide in-store training and coaching sessions across all Kingdom locations, promoting skill enhancement among staff.
• Collaborate with management to pinpoint training requirements, identify knowledge gaps, and highlight areas for sales team improvement.
• Keep abreast of evolving industry trends, market conditions, and products to ensure the training content remains accurate and relevant.
• Develop engaging training resources such as presentations, manuals, and interactive exercises to reinforce learning.
• Utilize assessment mechanisms to evaluate training effectiveness and recognize further development areas.
• Offer personalized coaching with constructive feedback to refine sales techniques, customer interaction, and product expertise.
• Lead practical exercises including role-plays, simulations, and on-the-job training to solidify acquired skills.
• Work alongside product managers and marketing teams to align training material with business strategies.
• Regularly assess and update training methodologies to adapt to shifting market dynamics and sales approaches.
• Monitor sales performance post-training, target continuous development, and provide focused assistance as needed.
• Support onboarding of new sales employees to ensure seamless integration and role adaptation.
• Maintain thorough records related to training sessions, attendance, and performance metrics.

Education & Experience Requirements

• Graduate qualification preferably in Human Resources or Training specialization.
• Additional credentials in Training & Development or CRM are advantageous.
• Certifications such as HRD or GIA enhance candidacy.
• 3 to 5 years of relevant professional experience, with a minimum of 1 to 2 years within the retail sector, particularly in sizeable organizations.

Key Skills and Competencies

• Advanced skills in Microsoft Office applications.
• Ability to manage multiple tasks efficiently.
• Strong proficiency in English communication.
• Outstanding presentation and creative problem-solving skills.
• Capability to design and deliver engaging training content via various media including e-learning platforms.
• Excellent interpersonal abilities fostering positive and motivating learning environments.
• Attention to detail with aptitude for analyzing training data to recommend improvements.
• Highly organized with the capacity to oversee several training initiatives concurrently.
• Adaptable teaching approaches tailored to diverse learner needs.
• Professional demeanor embodying company values and exceptional customer service standards.
• Willingness to travel to multiple retail locations for training delivery.
• Expertise in E-Learning methodologies and content development.