Retail Sales Executive

About TBS – The Bargain Street

TBS is an emerging men’s fashion label that targets Gen-Z with trendy, affordable apparel, featuring new collections launched regularly to keep the brand fresh and appealing.

Primary Duties

• Greet and welcome customers, comprehending their needs to assist in product selection.
• Help customers find the right sizes, fits, styles, and additional products to enhance sales volume and average basket value.
• Proactively engage walk-in customers and convert their queries into purchases while explaining available offers and promotions.
• Ensure customers enjoy a seamless shopping experience from the moment they enter until checkout.
• Maintain deep knowledge of TBS merchandise, including collections, dimensions, fabric types, and price points, staying current with new arrivals and monthly drops.
• Recommend alternative items if specific sizes or designs are unavailable.
• Organize store merchandise according to visual merchandising and planogram standards and keep retail spaces clean, orderly, and appealing.
• Support store opening and closing protocols and ensure product tags and barcodes are accurate and visible.
• Assist with stock receiving, replenishment, and movement, verifying products against tags or barcodes and alerting management to any irregularities or damages.
• Gather customer feedback on products and services and handle routine complaints professionally, escalating unresolved issues to the Store Manager.
• Adhere strictly to store Standard Operating Procedures (SOPs), maintain attendance and punctuality, follow shift schedules, avoid unauthorized breaks or personal distractions during work, and uphold professional conduct.

Performance Indicators

• Individual sales achievements and conversion rates.
• Average basket value and effectiveness of add-on or cross-selling efforts.
• Customer satisfaction and feedback quality.
• Adherence to attendance, punctuality, SOPs, and store discipline.
• Accuracy in product and stock handling as well as quality of visual merchandising and maintenance of sales floor.

Candidate Profile

• Experience range: 0 to 3 years in retail or fashion sales preferred; freshers with strong communication skills and genuine interest in fashion are encouraged to apply.
• Effective communication and customer engagement capabilities.
• Energetic, positive attitude with a strong sales orientation.
• Ability to thrive in a target-driven setting and willingness to work on weekends and peak seasons per roster.
• Basic fashion and styling knowledge is an advantage.

Grooming and Conduct Standards

• Maintain a clean, neat, and presentable appearance aligned with TBS’s dress code and grooming policies.
• Personal hygiene, well-managed hair and beard, and wearing prescribed uniform are mandatory.
• Exemplify professional behavior consistently.

Compensation and Opportunities

• Receive a fixed monthly salary plus incentives based on performance.
• Access growth prospects within the retail team of a rapidly growing fashion brand.
• Training provided in fashion trends, sales techniques, and customer service skills.

Important Note

The role requires not just selling but also ensuring a professional and welcoming customer experience, alongside keeping the store sales-ready and organized at all times.