Retail Sales Executive

Role Overview

As a Retail Sales Executive, you will be the first point of contact for customers entering the store in Guwahati, Assam. Your role involves providing excellent customer service by assessing customer needs and recommending appropriate products to ensure a satisfying shopping experience. You will also play a pivotal role in achieving sales targets while maintaining an organized and appealing store environment.

Key Responsibilities

• Greet customers warmly, comprehend their requirements, and suggest relevant products.
• Communicate clearly product features, prices, offers, and benefits to customers.
• Guide customers efficiently through the purchasing process to enhance their experience.
• Strive to meet or exceed daily, weekly, and monthly sales goals.
• Maintain attractive and well-organized product displays to promote sales.
• Ensure shelves are stocked, orderly, and correctly labeled with prices.
• Emphasize promotional items, new stock arrivals, and special discounts.
• Use the POS system accurately to generate customer bills and handle multiple payment methods including cash, UPI, and cards.
• Manage cash handling responsibly and reconcile cash transactions accurately, reporting any discrepancies promptly.
• Keep track of inventory levels and notify the Store In-Charge when stock runs low.
• Assist in receiving, counting, tagging, and restocking products.
• Report any damaging, shortages, or defects in stock items.
• Maintain store cleanliness, discipline, and aesthetic appeal.
• Arrange products to ensure easy customer access following company guidelines and SOPs.
• Address customer inquiries and complaints professionally to build enduring relationships.
• Inform customers about current promotions, discounts, and new merchandise arrivals.
• Provide daily sales reports and customer feedback to the Store In-Charge.
• Collaborate with the team to ensure seamless store operations.
• Support marketing and promotional activities as needed.