Retail Sales Advisor

Overview

As a Retail Sales Advisor at Oak Furnitureland, you will be the frontline ambassador for our brand, warmly welcoming customers visiting our showrooms. You will use your comprehensive product knowledge and consultative selling techniques to help customers choose the perfect furniture and accessories, ensuring they receive an outstanding experience every time.

This position offers the opportunity to earn through an attractive uncapped commission plan that rewards dedication and performance.

Key Duties

• Deliver an exceptional customer journey by expertly sharing knowledge about Oak Furnitureland's wide product range and services.
• Apply the Retail Sales Model to recommend appropriate purchases that meet customer needs.
• Enhance customer loyalty and brand reputation by contributing to improved customer satisfaction metrics such as Net Promoter Score and Trust Pilot ratings.
• Consistently reach personal sales targets and key performance indicators, supporting team goals for overall showroom success.
• Work collaboratively with management to foster an inclusive and value-driven team culture.
• Coordinate with Visual Merchandising and Facilities teams to maintain a safe, compliant, and visually appealing retail environment.
• Engage proactively in personal development through Partnering 4 Performance initiatives aligned with business growth objectives.
• Uphold all company policies and procedures to ensure consistent business operations.
• Stay informed about internal and external market factors affecting trade and customer needs.
• Keep current with product knowledge and company updates through training and communications.
• Process customer information accurately and compliantly using company systems.
• Promote a seamless omnichannel customer experience by leveraging digital tools and marketing resources.

Required Skills & Experience

• Extensive background in customer-facing retail roles, ideally within furniture or consultative sales environments.
• Proficiency in using sales models and methods to meet and exceed sales targets.
• Strong communication skills with an emphasis on active listening and persuasive influence to build positive customer relationships.
• Experience working effectively within high-performing teams and achieving stretch sales goals.
• Understanding of how customer experience impacts key business metrics like repeat business and customer satisfaction scores.
• Knowledgeable about furniture industry products, competitors, and unique selling propositions.
• Familiarity with relevant regulatory frameworks and company policies to ensure compliance.
• Insight into purchasing motivations and various factors that influence customer decisions.

Compensation and Working Hours

The role offers uncapped commission of up to 4% on all sales against individual store targets. The standard workweek consists of 40 hours spread over 5 days, including a rotating weekend off approximately every six weeks.

Additional Benefits

• Employee discounts on all Oak Furnitureland products following probation.
• 20 days paid holiday annually (excluding Bank Holidays), plus an additional day off for your birthday or other significant occasions.
• Access to the My Rewards program offering savings on various goods and services including entertainment, dining, travel, and fitness.
• Competitive pension scheme with 4% employee contributions matched by the employer.
• Life assurance covering twice your annual salary up to age 65 at no cost.
• Continual learning and development programs for career progression.
• Employee Assistance Program providing confidential counseling support.
• Free on-site parking for convenience.

Company Background

Since 2006, Oak Furnitureland has provided quality hardwood furniture at affordable prices, expanding our offerings to cater to a wide variety of home styles. We pride ourselves on creating durable, stylish furniture and fostering a workplace where employees are valued, connected, and able to develop professionally under a unified purpose of "helping People Make Their House a Real Home." Our values focus on adaptability, expertise, authenticity, teamwork, and customer-first attitudes.

Equal Opportunity Commitment

We are dedicated to building an inclusive workplace that reflects the diverse communities we serve. We welcome applications from underrepresented groups and make accommodations for those requiring assistance during the hiring process. Offers of employment are subject to references and background checks.