Retail Floor Supervisor

About Talize

Talize represents more than just a retail workplace; it is a commitment to sustainable living where fashion meets purpose. As part of the team, you empower communities to shop consciously, blending style and environmental responsibility. The company culture is dynamic, inclusive, and focused on collaboration, innovation, and celebrating diverse voices and achievements.

Role Overview

We are searching for a proactive Retail Floor Supervisor to steer daily store activities, ensuring excellent customer service and operational excellence. This position encompasses supervising merchandising standards, accuracy at registers, floor management, and actively participating in hiring and training efforts. The goal is to maintain smooth store operations, minimize loss, engage employees, and meet store objectives aligned with Talize’s sustainability values.

Responsibilities

• Lead daily operational tasks such as walkthroughs, delegating tasks, and maintaining merchandise displays.
• Manage opening and closing procedures, confirm register accuracy, verify pricing, and ensure the sales floor is well-prepared.
• Oversee replenishment and organization within sales floor and cashier zones to foster customer flow.
• Assist with weekly staff scheduling and contribute to organizing promotional events and activities.
• Handle cash management, assist with reconciliations, and complete necessary administrative duties.
• Onboard and train employees in point-of-sale systems, customer service, merchandising, and loss prevention.
• Support recruitment, coaching, performance evaluations, and enforce company policies.
• Encourage employee engagement by recognizing achievements and cultivating a positive team environment.
• Address escalated customer issues to guarantee service recovery and satisfaction.
• Maintain cleanliness and uphold safety and health standards throughout the store.
• Implement loss-prevention measures and promptly report hazards or incidents to management and HR.
• Collaborate with management teams to ensure consistent operational and store standard compliance.

Candidate Profile

• Minimum of 3 years’ experience in retail management.
• Strong enthusiasm for retail and providing outstanding customer experiences.
• Demonstrated leadership capacity and ability to build effective teams.
• Proficient customer service skills, business savvy, and sound problem-solving abilities.
• Attention to detail and organized approach to work.
• Experience in thrift or second-hand retail is considered an asset.
• Possession of a valid driver’s license with a clean driving record.

Physical Demands and Work Setting

• Capable of standing, walking, bending, and using hands throughout shifts.
• Ability to lift weights up to 50 lbs and move wheeled containers up to 500 lbs.
• Possible exposure to dust, dirt, insects, garbage, and occasional rodents during work.
• Flexible availability including weekends, evenings, holidays, and frequent customer interaction.

Benefits and Culture

• Competitive annual salary of $45,760.
• A 50% employee discount available for purchases at Talize stores.
• Comprehensive employer-covered benefits plan plus three weeks of paid vacation yearly.
• Additional paid day off on your birthday.
• Opportunities for professional growth within a rapidly expanding company.
• Inclusive and vibrant workplace culture emphasizing employee voice and participation.
• An opportunity to be part of a sustainable movement transforming retail.

Hiring Process

• Initial application screening.
• Phone interview to align candidate goals with company values.
• Completion of a 15-20 minute Predictive Index assessment.
• In-person store interview and meet-and-greet with store leadership.
• Final interview with Market Manager and HR Business Partner.
• Offer extended following successful background and criminal record checks.

Additional Information

This position requires open availability, including weekends, holidays, and closing shifts. Talize is an equal opportunity employer committed to inclusivity and accessibility with accommodations available during recruitment processes. Only shortlisted candidates will be contacted.