Retail Customer Service Coordinator

About TJX Canada and Winners

TJX Canada, home to Winners, Marshalls, and HomeSense, fosters a vibrant work environment that values diversity, collaboration, and employee growth. As part of our Fortune 100 company, you will have opportunities to learn, develop, and contribute meaningfully across our retail stores, distribution centers, or corporate offices. We are committed to equal opportunity and inclusive accommodations for all.

Position Overview

We are seeking a Retail Store Coordinator dedicated to inspiring and leading a team to achieve exceptional customer experiences in a dynamic retail setting.

Why Join Us?

• We uphold values of integrity, respect, and teamwork within a welcoming, inclusive culture.
• Eligible employees and their family members receive special discounts at our stores.
• Access comprehensive training and development programs to support your career growth.
• Benefit from Associate and Family Assistance programs designed to help you and your loved ones thrive.

Key Responsibilities

• Ensure operational excellence in merchandising, customer service, back-room logistics, and merchandise processing.
• Maintain outstanding store operations and customer service by communicating clear updates and aligning the team.
• Organize, prioritize, and oversee task execution, promoting teamwork and training staff on company policies and customer service standards.
• Coach and mentor associates in merchandise presentation and customer service to foster continuous improvement and collaboration.
• Create impactful and attractive product displays enhancing the store’s branding and strategic values.

Candidate Profile

• Possess 1-2 years of retail or service experience, demonstrating solid understanding of customer needs and day-to-day store operations.
• Embody a cooperative spirit that supports positive teamwork and relationship building.
• Effectively manage multiple priorities in a fast-paced environment and adapt to evolving challenges.
• Exhibit clear communication and strong time management capabilities to prioritize and share information efficiently.

Additional Information

Applicants aged 18 and above will be required to complete a criminal background check during the hiring process. Internal TJX employees should apply through the company’s Workday Jobs Hub; direct applications outside this channel are not accepted.

Location and Compensation

The position is based at the CAN Winners Store 0291, 670 University Avenue, Charlottetown, Prince Edward Island, Canada.

The anticipated hourly wage range is $18.00 to $22.50, with final pay reflecting relevant skills, experience, and labor market factors.