Retail Consultant

About the Role

Optus, a leading telecommunications company serving over 11 million customers daily across mobile, broadband, and digital platforms, is seeking an enthusiastic Retail Consultant to join their Claremont location on a full-time basis. This role is ideal for someone passionate about helping customers, thriving in a team-focused environment, and energizing every interaction.

Key Responsibilities

• Represent Optus by providing exceptional customer service characterized by optimism, curiosity, and genuine care.
• Develop comprehensive knowledge of the full spectrum of technology products to clearly and simply explain solutions to customers.
• Listen attentively to customer needs to tailor personalized recommendations that enhance their experience.
• Address a variety of customer inquiries, from straightforward questions to complex concerns, employing empathy, clear explanations, and calm problem-solving.
• Collaborate with colleagues to maintain a warm, customer-centric atmosphere and create memorable experiences for each visitor.
• Be flexible and proactive, assisting during busy periods and contributing to overall store operations.

Desired Attributes

• A strong customer service orientation, providing attentive and supportive assistance to deliver outstanding outcomes.
• Comfort and enthusiasm in guiding customers through technological products with clear, accessible explanations.
• Effective problem-solving skills, paired with empathy and integrity, to convert challenges into positive resolutions.
• Ability to remain composed and defuse tension during difficult situations, ensuring the best results for customers.
• Team collaboration skills to connect, support, and hold oneself and others accountable for shared success.

Benefits

• Competitive pay along with exclusive discounts including $80 monthly credit, 25% off Optus products, and special offers with retail allies.
• One paid Connected Day annually to focus on personal wellbeing, family, or community.
• Access to people-led networks that celebrate diversity such as Culture Connect, Elevate Women, Disability Network, and Express Yourself (LGBTQIA+).
• Comprehensive wellness support including 24/7 free counseling services accessible in person, by phone, SMS, or video.
• Generous inclusive parental leave up to 14 weeks for primary caregivers.

Additional Information

Optus embraces diversity and encourages applications from individuals regardless of gender, cultural background, disability, sexual orientation, veteran status, or Indigenous heritage. They strive for an accessible recruitment process and welcome requests for accommodations to ensure equitable participation.

This opportunity is suitable for candidates new to retail or customer service, offering extensive learning and growth potential.