Retail Branch Manager

About the Role

We are excited to open a new Brewers Decorator Centre in South Ealing and seek a highly driven Retail Branch Manager to lead this team, ensuring excellent customer service and driving sales growth. This role involves managing a team of four, overseeing daily store operations, and championing our broad product range from renowned brands like Armstead, Crown, Dulux, Farrow & Ball, Little Green, Johnstones, Sadolin, alongside our own Albany brand. Our operating hours are Monday to Friday from 7am to 5pm, and Saturday from 8am to 5pm, with a delivery service extending our product reach.

Key Responsibilities

• Lead, develop and manage a team of staff effectively to maintain smooth store operations.
• Drive sales performance to meet and exceed targets, acquiring new customers and business opportunities.
• Foster high standards of customer service aligned with Brewers values and brand reputation.
• Represent the company positively within the local community and to customers.
• Work independently, taking initiative to solve challenges and improve processes.
• Maintain knowledge of local area to enhance customer service and local engagement.

Required Qualifications and Skills

• Experience in management or supervisory roles, ideally within retail or a related sector.
• Proven ability to develop and inspire a team.
• Successful track record of achieving sales goals and attracting new business.
• Strong enthusiasm for sales and exceptional customer service capabilities.
• Excellent communication skills and an approachable, supportive disposition.
• Ability and willingness to work both independently and collaboratively within a team.
• Previous decorative industry experience is preferable but not essential as full training is provided.
• Ready to undergo training such as Fire Warden certification.

Additional Information

• Employment Type: Part-time, 40 hours per week across 5 days including Monday to Friday and Saturday on a rota.
• Competitive salary plus pension and company benefits.
• Benefits include 33 days holiday (inclusive of selected bank holidays, increasing with service), life assurance, 5% employer pension contribution, access to money management app, Employee Assistance Programme for employees and families, Virtual GP services, optional Medicash health treatment scheme, colleague discounts, partnership discounts, financial assistance schemes (Cycle to Work, Season Ticket Loans, Helping Hand Loan), staff uniform with tax relief for cleaning, comprehensive induction and ongoing development opportunities.
• Additional benefits after qualifying period include profit-related pay, enhanced maternity/paternity pay, and access to holiday homes in Cornwall or the Lake District.
• Commitment to inclusivity: support available for neurodiverse applicants or those with disabilities during application and interview processes.
• Note: This opportunity may close early if a suitable candidate is found.

Application Process

Applicants must complete the full application process to be considered. Incomplete applications will not be acknowledged.