Restaurant Supervisor - Rosewood Doha

About Rosewood Doha

Rosewood Doha is an iconic luxury destination inspired by Qatar's coral reefs, combining ultra-luxury hospitality with residential living, exceptional culinary experiences, holistic wellness, exclusive retail, and diverse event spaces within one integrated ecosystem. The property comprises a 155-key hotel, 162 serviced apartments, and 276 private residences, along with a variety of restaurants and lounges, expansive event venues, and curated lifestyle offerings. Notably, it features Asaya, Qatar's first social wellness club for members, and the Manor Club for Club Room and Suite guests. Since its opening in July 2025, Rosewood Doha has earned multiple prestigious accolades from the Michelin Guide, Forbes Travel Guide, and Qatar Tourism, signaling its high standards and ambitious vision within global luxury hospitality.

Why Join Us?

At Rosewood Doha, we cultivate a workplace where passion aligns with purpose, fostering careers full of meaning. We follow a philosophy of Relationship Hospitality and embrace a culture of 'Make the Place,' empowering associates to be authentic, grow confidently, craft unparalleled experiences, and leave lasting legacies. Joining our diverse, inclusive community means being supported in personal and professional growth, celebrated for achievements, and inspired to discover your calling. We continually challenge boundaries and pioneer future luxury lifestyle experiences.

Associate Experience

• Competitive salary and comprehensive benefits
• High-quality accommodation situated in prime locations such as Lusail and The Pearl
• A dedicated birthday day off to honor your milestones
• Customized development plans with ongoing learning to support your career advancement

Job Role and Responsibilities

• Maintain and enhance guest satisfaction by ensuring all team members deliver outstanding service aligned with Rosewood's brand promises.
• Supervise associates to guarantee excellent service not only to guests but also internally across divisions.
• Monitor public areas to oversee guest interactions, offering coaching to associates on exemplary guest service when needed.
• Efficiently address and resolve all guest and internal customer complaints.
• Foster positive relationships between guests and associates to ensure a harmonious working environment.
• Ensure associates thoroughly understand and comply with company rules, regulations, and grooming standards.
• Stay abreast of trends in the food and beverage sector and adapt practices accordingly within the hotel and wider industry context.
• Complete the restaurant’s comprehensive training program in collaboration with Talent & Culture.
• Possess detailed knowledge of restaurant layouts, hotel occupancy, guest arrivals/departures, premier guest profiles, and local events for precise guest assistance.
• Operate systems such as Micros and Open Table efficiently and cultivate professional rapport with guests.
• Guarantee consistent use of Order of Service and Standard Operating Procedures by all associates.
• Mentor and support associates through training programs and monitor their development for continuous improvement.
• Manage shift readiness by reporting on time fully prepared and adhering to scheduled breaks.
• Oversee restaurant opening and closing procedures, ensuring areas are fully equipped and tables set per standards.
• Participate actively in service briefings, anticipate managerial needs, and handle table orders, service, and troubleshooting adeptly.
• Address menu and drink inquiries with knowledgeable, engaging responses.
• Support team leaders and waitstaff through guidance to maintain service quality.
• Relay guest preferences to reception to enrich guest profiles and tailor experiences.
• Handle incidents such as complaints, breakages, and spillages promptly and report issues to management.
• Maintain pristine cleanliness throughout the restaurant environment.
• Execute accurate cash handling procedures including discounts and void reconciliations.
• Collaborate with the restaurant manager to meet monthly and annual revenue targets.
• Lead by example, especially during busy periods, maintaining high standards of associate punctuality, uniform appearance, and hygiene.
• Engage fluently in English and preferably Mandarin to enhance customer service quality.
• Promote a memorable customer experience with professional, courteous, and attentive service, fostering a loyal customer base.
• Ensure staffing levels meet operational needs, coordinating shifts and breaks responsibly.
• Regularly update associates with operational instructions and training as needed.
• Maintain a clean, orderly work area and ensure adherence to cleaning schedules.
• Uphold company policies and act as a brand ambassador embodying the company's culture, mission, and values.
• Review and maintain compliance with Forbes, Rosewood Brand standards, and LQA quality benchmarks.
• Embrace new technology and equipment to enhance productivity and streamline work processes.
• Promote open, two-way communication through regular reviews and meetings to foster an inclusive workplace.
• Continuously identify associate training and development needs through active engagement.
• Exemplify professional appearance, behavior, and etiquette, leading through personal example and walking the floor proactively.

Additional Information

Applicants should be prepared to work onsite in Doha, Qatar. The role demands a hands-on supervisory approach with strong emphasis on guest relations and team leadership within a luxury hospitality environment. Fluency in English is required, with Mandarin language skills preferred.