Restaurant Supervisor

About Foodsmith

Foodsmith is dedicated to delivering exceptional dining encounters highlighted by innovative cuisine, elegant atmosphere, and superior service. Our mission is to create unique and memorable experiences for all guests, focusing equally on extraordinary food and flawless service quality. Join our dynamic team committed to excellence in hospitality.

Role Overview

This full-time, on-site position based in Riyadh, Saudi Arabia, requires a Restaurant Supervisor to oversee daily restaurant operations. The role focuses on maintaining superior customer service, managing staff effectively, upholding quality and hygiene standards, addressing customer concerns, and coordinating with the kitchen to ensure food and beverage service align with expectations.

Key Responsibilities

• Uphold and actively promote Foodsmith's mission through consistent actions and work performance.
• Ensure all restaurant policies, procedures, standards, specifications, guidelines, and training programs are implemented and completed promptly.
• Monitor and enforce compliance with health, safety, and fire regulations concerning food preparation, service, and facility maintenance.
• Drive achievement of sales, service, quality, facility appearance, and sanitation goals by training employees and fostering a positive, productive work environment.
• Ensure adherence to municipal health, safety, and labor regulations relevant to the restaurant, employees, and guests.
• Manage cash handling and reconciliation processes by following restaurant policies to control cash and other receipts.
• Investigate and resolve complaints regarding food quality, service, or accommodations promptly and professionally.
• Verify accuracy and condition of received products in compliance with receiving policies and procedures.
• Analyze financial statements, sales reports, and other performance metrics to evaluate productivity and identify areas for cost-saving or program enhancement.
• Coordinate scheduling and receiving of food and beverage deliveries, verifying the quality and quantity of delivery contents.
• Maintain accurate inventory records for food and equipment.
• Plan staff schedules and assign work duties effectively.
• Set standards for personnel performance and ensure outstanding customer service.
• Perform food preparation and service tasks such as cooking, clearing tables, and serving when necessary to support operations.
• Maintain records required by governmental bodies for sanitation and food-related subsidies.
• Test the taste and smell of cooked food to ensure flavor quality matches standards.
• Organize and manage employee training programs, handle personnel issues, make hiring and termination decisions, and evaluate staff performance.
• Possess thorough knowledge of restaurant personnel policies.
• Provide support by covering shifts or duties as needed to maintain service and operational efficiency.

Qualifications

• Proven experience in the Food & Beverage sector with significant exposure to restaurant food service operations.
• Strong organizational skills paired with effective problem-solving capabilities.
• Demonstrated leadership ability and experience managing a team successfully.
• Excellent communication and interpersonal skills to engage with staff and guests.
• Relevant supervisory certifications and prior management experience are advantageous.
• Willingness and flexibility to work weekends, holidays, and varied hours as needed.
• The salary range for this role is SAR 4000 to SAR 5000 monthly.