Restaurant Success Manager

Role Overview

As a Restaurant Success Manager, you will oversee a portfolio of restaurant partners, acting as their main liaison to foster business growth and operational excellence.

Key Responsibilities

• Manage relationships with assigned restaurant partners to drive their order volumes, revenues, conversion rates, and overall business performance.
• Monitor and analyze critical metrics such as orders, Gross Merchandise Value (GMV), cancellations, customer ratings, complaints, and restaurant availability to identify performance issues.
• Detect gaps in restaurant performance and propose actionable strategies to enhance visibility, menu conversion, and customer satisfaction.
• Build strong rapport with restaurant owners and management teams by understanding and addressing their unique business challenges.
• Encourage partner involvement in Swiggy's promotional activities, including campaigns, offers, and discounts.
• Ensure that restaurant menu details, pricing, images, and availability are up-to-date and optimized for customer engagement.
• Collaborate with internal teams to swiftly resolve operational, payment, technological, or customer-related challenges faced by partner restaurants.
• Leverage business intelligence and dashboards to identify trends, uncover opportunities, and flag underperforming outlets.
• Keep abreast of competitor actions, pricing strategies, promotional offers, and broader market trends to inform recommendations.
• Work proactively to reduce partner churn and sustain engagement by promptly addressing their concerns.
• Coordinate seamlessly with cross-functional teams such as Operations, Sales, Marketing, Customer Support, Finance, and Product to improve restaurant partner outcomes.
• Meet or exceed assigned targets related to revenue, order volume, retention, and partner engagement.