Restaurant Manager

Role Overview

We seek a proactive Café Operations Manager to oversee day-to-day functions of our café and retail areas, ensuring smooth operations without requiring frequent owner intervention. This role demands hands-on leadership to coordinate teams and maintain high standards of service and operational discipline.

Key Responsibilities

• Oversee daily operations including kitchen, bar, service, and retail sectors.
• Manage staff attendance, punctuality, grooming standards, rosters, and shift discipline.
• Facilitate communication and coordination among kitchen, bar, floor, and retail teams.
• Address staff concerns professionally and escalate serious issues to ownership.
• Ensure proper execution of opening and closing procedures consistently.
• Maintain excellence in customer service, cleanliness, hygiene, and presentation.
• Track daily sales and review cash/POS reports alongside operational metrics.
• Manage inventory control by monitoring stock levels, wastage, and procurement needs.
• Liaise with vendors for timely purchasing of supplies.
• Oversee and resolve order or service issues related to Zomato and Swiggy platforms.
• Support talent acquisition processes including hiring, onboarding, training, and performance reviews.
• Enforce adherence to Standard Operating Procedures across all departments.
• Manage customer complaints effectively and facilitate service recovery efforts.
• Assist with organizing and supporting events, collaborations, and special activities at the café.
• Report daily/weekly operational updates succinctly to ownership.
• Identify frequent operational challenges and develop viable solutions to enhance efficiency.

Candidate Requirements

• Between 3 and 6 years of hands-on experience within café, restaurant, hospitality, or food & beverage operations.
• Prior roles as Outlet Manager, Restaurant Manager, Assistant Restaurant Manager, or Café Manager are preferred.
• Strong skills in team leadership, staff management, and conflict resolution.
• Capability to independently manage staff and operational functions on a daily basis.
• Good knowledge of inventory management, cost control, and waste reduction practices.
• Competency with POS systems, spreadsheet tools like Excel or Google Sheets, and basic operational reporting.
• Experience with PetPooja software is advantageous.
• Familiarity with managing orders and operations through Zomato and Swiggy platforms preferred.
• Excellent communication and customer service skills.
• Responsible, organized, proactive with a willingness to engage hands-on during shifts.
• Flexibility to work on weekends and public holidays as required.

Additional Information

This role is designed for a candidate capable of bringing structure, accountability, and proficient team management to the establishment. The manager's responsibilities transcend floor supervision, emphasizing full ownership of the café’s operations and seamless integration among all departments.

Compensation

Monthly salary ranging from 30,000 to 35,000 INR.