Restaurant Manager

About the Role

Dolphins Bar & Kitchen seeks a proactive and skilled Restaurant Manager to direct daily operations, lead both front-of-house and kitchen teams, and ensure an exceptional dining experience for all guests. This role demands a dynamic leader enthusiastic about food, hospitality, and superior customer service in a fast-paced environment.

Primary Duties

• Manage daily restaurant and bar operations to ensure seamless service across all shifts.
• Recruit, train, schedule, and supervise both front and back-of-house personnel.
• Maintain top standards of food quality, presentation, and exemplary customer service.
• Oversee inventory management, placing orders and managing supplier relations to control expenses and reduce waste.
• Track budgets, sales targets, and profit and loss statements, while developing strategies to enhance profitability.
• Ensure adherence to health, safety, and licensing requirements including food safety, alcohol regulations, and fire safety codes.
• Address and resolve customer feedback and complaints quickly and professionally.
• Collaborate with kitchen staff on menu implementation, specials, and seasonal dishes.
• Lead regular staff meetings, conduct performance assessments, and facilitate ongoing training programs.
• Manage Point of Sale (POS) systems, oversee cash handling and complete end-of-day financial reconciliations.
• Coordinate planning and execution of special events, private bookings, and promotional activities.